Insight Health Systems
Insight Institute of Neuroscience & Neurosurgery (IINN) aims to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of any obstacles and challenges that may lie ahead. Our integrated team of medical professionals does so through creative, innovative techniques and care principles developed because of our continuous pursuit to improve the field of medicine. Our integrated team works together to find solutions to both common and complex medical concerns to ensure more powerful, reliable results. Having multiple specialties “under one roof” Insight achieves its purpose in providing a comprehensive, collaborative approach to neuromusculoskeletal care and rehabilitation to ensure optimal results. Our singular focus is Patient Care Second to None!
Job Summary Our meticulous and empathetic Patient Access Representative works in our Multi‑Specialty facility to help provide patient care second to none!. The Patient Access Representative thrives in a fast‑paced, team oriented environment with professionals in neurology, pain management, chiropractic, physical therapy and many more. The Patient Access Representative is cross‑trained in all clinical administrative processes, therefore the Patient Access Representative will also answer phones, check in and out patients, perform patient reminder calls, and enter information into the EMR. The Patient Access Representative is required to maintain patient confidentiality at all times. Top candidates for this role demonstrate superior customer service skills focusing on patient/customer satisfaction.
Benefits for our Full Time Team Members
Comprehensive health, dental, and vision insurance coverage
Paid time off, including vacation, holidays, and sick leave
401K with Matching; offerings vested fully @ 3 months of employment paired with eligibility to contribute
Short & Long Disability, and Life Term insurance, complementary of Full Time Employment
Additional Supplementary coverages offered @ employee's elections: Accident, Critical Illness, Hospital Indemnity, AD&D, etc.
Duties
Greets and interacts with patients in a friendly and polite manner
Provides solutions for customers; troubleshoots as needed
Perform data entry through Electronic Medical Record system.
Maintain medical records and patient confidentiality
Perform insurance verification as needed and directed
Answer phone calls in a friendly and helpful manner
Register patients and schedule appointments as directed
Ability to multitask and move between responsibilities in fluid manner
Adheres to departments standards and PolicyStat policies
Other duties as assigned
Qualifications
Able to provide eligibility for employment for any U.S. employer
High school diploma or general education degree (GED) required
Associate’s or Bachelor’s Degree in Business or related field desired
6 months of relevant customer service experience preferred
Previous experience performing insurance verification is a plus
Ability to maintain a high level of confidentiality and professionalism at all times
Detailed oriented, conscientious and committed to precision in work results
Ability to relate to and work effectively with a wonderfully diverse populace
Exceptional phone and interpersonal skills
Proficiency with computers, preferably strong typing and desktop navigational skills
Ability to multitask and move between responsibilities in fluid manner
Ability to independently problem solve
Great data entry skills
Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards
Friendly, empathetic & respectful
Reliable in work results, timeliness & attendance
Able to work in a fast‑paced, and stressful environment while maintaining positive energy
Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance
Committed to contributing to a positive environment, even in rapidly changing circumstances
Is aware of standards and performs in accordance with them
Insight is an equal opportunity employer and values workplace diversity!
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Job Summary Our meticulous and empathetic Patient Access Representative works in our Multi‑Specialty facility to help provide patient care second to none!. The Patient Access Representative thrives in a fast‑paced, team oriented environment with professionals in neurology, pain management, chiropractic, physical therapy and many more. The Patient Access Representative is cross‑trained in all clinical administrative processes, therefore the Patient Access Representative will also answer phones, check in and out patients, perform patient reminder calls, and enter information into the EMR. The Patient Access Representative is required to maintain patient confidentiality at all times. Top candidates for this role demonstrate superior customer service skills focusing on patient/customer satisfaction.
Benefits for our Full Time Team Members
Comprehensive health, dental, and vision insurance coverage
Paid time off, including vacation, holidays, and sick leave
401K with Matching; offerings vested fully @ 3 months of employment paired with eligibility to contribute
Short & Long Disability, and Life Term insurance, complementary of Full Time Employment
Additional Supplementary coverages offered @ employee's elections: Accident, Critical Illness, Hospital Indemnity, AD&D, etc.
Duties
Greets and interacts with patients in a friendly and polite manner
Provides solutions for customers; troubleshoots as needed
Perform data entry through Electronic Medical Record system.
Maintain medical records and patient confidentiality
Perform insurance verification as needed and directed
Answer phone calls in a friendly and helpful manner
Register patients and schedule appointments as directed
Ability to multitask and move between responsibilities in fluid manner
Adheres to departments standards and PolicyStat policies
Other duties as assigned
Qualifications
Able to provide eligibility for employment for any U.S. employer
High school diploma or general education degree (GED) required
Associate’s or Bachelor’s Degree in Business or related field desired
6 months of relevant customer service experience preferred
Previous experience performing insurance verification is a plus
Ability to maintain a high level of confidentiality and professionalism at all times
Detailed oriented, conscientious and committed to precision in work results
Ability to relate to and work effectively with a wonderfully diverse populace
Exceptional phone and interpersonal skills
Proficiency with computers, preferably strong typing and desktop navigational skills
Ability to multitask and move between responsibilities in fluid manner
Ability to independently problem solve
Great data entry skills
Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards
Friendly, empathetic & respectful
Reliable in work results, timeliness & attendance
Able to work in a fast‑paced, and stressful environment while maintaining positive energy
Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance
Committed to contributing to a positive environment, even in rapidly changing circumstances
Is aware of standards and performs in accordance with them
Insight is an equal opportunity employer and values workplace diversity!
#J-18808-Ljbffr