Tennessee Staffing
Customer service representative Tennessee Staffing•Memphis, TN, United States
Customer Service Representative
We are looking for a motivated Customer Service Representative to join our team in Memphis, Tennessee. This role is ideal for someone with a background in banking and a passion for delivering excellent financial services. You will play a vital part in handling customer inquiries and ensuring a seamless experience for our clients. Responsibilities: Respond promptly and professionally to customer inquiries regarding financial services. Assist clients with banking-related transactions and provide accurate information about products and services. Analyze and address customer concerns, ensuring resolution in a timely manner. Maintain detailed records of customer interactions and transactions for future reference. Collaborate with internal teams to address complex issues and enhance customer satisfaction. Provide guidance to customers on account management and financial options. Stay informed about industry regulations and company policies to deliver compliant services. Identify opportunities to improve processes and contribute to the overall efficiency of the department. Support customers in navigating financial systems and tools. Uphold a high standard of professionalism and empathy in all client interactions. Requirements: Minimum of 2 years of experience in customer service, preferably within the banking industry. Associate's degree or higher in a relevant field. Strong understanding of financial services and banking operations. Excellent interpersonal and communication skills. Ability to analyze and resolve customer concerns effectively. Proficiency in using financial systems and tools. Detail-oriented with strong organizational skills. Commitment to maintaining confidentiality and adhering to compliance standards.
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We are looking for a motivated Customer Service Representative to join our team in Memphis, Tennessee. This role is ideal for someone with a background in banking and a passion for delivering excellent financial services. You will play a vital part in handling customer inquiries and ensuring a seamless experience for our clients. Responsibilities: Respond promptly and professionally to customer inquiries regarding financial services. Assist clients with banking-related transactions and provide accurate information about products and services. Analyze and address customer concerns, ensuring resolution in a timely manner. Maintain detailed records of customer interactions and transactions for future reference. Collaborate with internal teams to address complex issues and enhance customer satisfaction. Provide guidance to customers on account management and financial options. Stay informed about industry regulations and company policies to deliver compliant services. Identify opportunities to improve processes and contribute to the overall efficiency of the department. Support customers in navigating financial systems and tools. Uphold a high standard of professionalism and empathy in all client interactions. Requirements: Minimum of 2 years of experience in customer service, preferably within the banking industry. Associate's degree or higher in a relevant field. Strong understanding of financial services and banking operations. Excellent interpersonal and communication skills. Ability to analyze and resolve customer concerns effectively. Proficiency in using financial systems and tools. Detail-oriented with strong organizational skills. Commitment to maintaining confidentiality and adhering to compliance standards.
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