eTeam
Job Title
Client Services Representative Location
Memphis, TN 38120 Duration
6‑month contract (temporary, possible extension/conversion) Schedule
Hybrid: onsite 3 days per week, WFH 2 days. Mandatory Wednesday and either Monday or Friday; third day flexible. 10‑7 CST with 1‑hour lunch. Attendance policy: no more than 2 tardies/unexcused absences within a 30‑day period. Overview
The Client Services Representative supports the Memphis office’s Client Services team, the main point of contact for internal and external clients. The team handles basic customer inquiries, client access websites, and general support for branch associates, financial advisors, and advisor clients. Responsibilities
Answer inbound calls and provide exceptional customer service. Resolve general inquiries: username/password resets, address/phone number changes, etc. Document call activity in the client’s proprietary system during the call. Respond to inquiries or complaints received via phone, correspondence, or face‑to‑face contact concerning bank products or services. Research requests or problems, obtaining necessary information from policies, procedures, or practices. Coordinate problem resolution with appropriate departments. Inform customers of standard procedures or resolution of problems. Follow up verbally or in writing to ensure customer satisfaction. Determine best method to resolve problems to ensure satisfaction and adherence to company policies. Skills & Qualifications
2‑3 years recent customer service experience (ideally call center). Multitasking: type and phone simultaneously. Navigate multiple systems at once; dual monitor experience. Proficient with Microsoft Word, Outlook, and basic Excel. Typing speed at least 40 WPM. Exceptional customer service; easy to understand. Excellent verbal and written communication skills; proper grammar and spelling. Preferable banking or financial services industry experience (not required).
#J-18808-Ljbffr
Client Services Representative Location
Memphis, TN 38120 Duration
6‑month contract (temporary, possible extension/conversion) Schedule
Hybrid: onsite 3 days per week, WFH 2 days. Mandatory Wednesday and either Monday or Friday; third day flexible. 10‑7 CST with 1‑hour lunch. Attendance policy: no more than 2 tardies/unexcused absences within a 30‑day period. Overview
The Client Services Representative supports the Memphis office’s Client Services team, the main point of contact for internal and external clients. The team handles basic customer inquiries, client access websites, and general support for branch associates, financial advisors, and advisor clients. Responsibilities
Answer inbound calls and provide exceptional customer service. Resolve general inquiries: username/password resets, address/phone number changes, etc. Document call activity in the client’s proprietary system during the call. Respond to inquiries or complaints received via phone, correspondence, or face‑to‑face contact concerning bank products or services. Research requests or problems, obtaining necessary information from policies, procedures, or practices. Coordinate problem resolution with appropriate departments. Inform customers of standard procedures or resolution of problems. Follow up verbally or in writing to ensure customer satisfaction. Determine best method to resolve problems to ensure satisfaction and adherence to company policies. Skills & Qualifications
2‑3 years recent customer service experience (ideally call center). Multitasking: type and phone simultaneously. Navigate multiple systems at once; dual monitor experience. Proficient with Microsoft Word, Outlook, and basic Excel. Typing speed at least 40 WPM. Exceptional customer service; easy to understand. Excellent verbal and written communication skills; proper grammar and spelling. Preferable banking or financial services industry experience (not required).
#J-18808-Ljbffr