Red River Bank
Job Overview
Provides personalized banking services to financial institution customers by performing the duties of a Teller and Personal Banker. Responsibilities
Evaluate potential customers’ needs and offer appropriate financial products and services. Prepare and compile new customer applications and information to open new accounts, ensuring all documentation is complete. Maintain ongoing relationship servicing with current customers to maintain goodwill and gain additional business; inform and advise customers of status or enhancements to current account productivity. Respond to customer inquiries and requests regarding account; coordinate and assist back‑office personnel in resolving credit problems, delinquent payment issues, and other related affairs. Promote and cross‑sell other establishment products and services as appropriate to customer requirements. Assist in any other activity needed so the branch meets customer needs efficiently; generate new business to assist in meeting establishment profitability goals. Perform paying and receiving transactions satisfactorily and efficiently; meet teller balancing standards monthly as stated in the Teller Over & Short Policy. Deliver excellent service to all customers; perform additional duties within the banking center as needed to help fellow co‑workers. Received checks and cash for deposit, verifies amount, and examines checks for endorsements. Cashes checks and pays out money after verification of signatures and customer balances. Enter customers’ transactions into the computer to record transactions and issue computer‑generated receipts. Place holds on accounts for uncollected funds. Explain, promote, or sell products or services. Remove deposits from, and count and balance cash in, automated teller machines and night depository. Comply with all applicable banking regulations, including the Bank Secrecy Act; follow Red River Bank policies and procedures; attend or complete all required training. Competencies
Demonstrates attention to detail; delivers excellent customer service. Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully. Strives to continuously build knowledge and skills. Manages difficult or emotional customer situations; responds promptly to customer needs. Maintains confidentiality. Speaks clearly and persuasively in positive or negative situations. Exhibits sound and accurate judgment; makes timely decisions. Prioritizes and plans work activities; uses time efficiently. Demonstrates accuracy and thoroughness. Observes safety and security procedures. Qualifications
Education and Experience
High school diploma or general education degree (GED); and a minimum of five years banking experience and/or training; or equivalent combination of educations and experience. Computer Skills
Excellent computer skills. Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand, walk, sit, and stoop, kneel or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Work Environment
The noise level in the work environment is usually moderate.
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Provides personalized banking services to financial institution customers by performing the duties of a Teller and Personal Banker. Responsibilities
Evaluate potential customers’ needs and offer appropriate financial products and services. Prepare and compile new customer applications and information to open new accounts, ensuring all documentation is complete. Maintain ongoing relationship servicing with current customers to maintain goodwill and gain additional business; inform and advise customers of status or enhancements to current account productivity. Respond to customer inquiries and requests regarding account; coordinate and assist back‑office personnel in resolving credit problems, delinquent payment issues, and other related affairs. Promote and cross‑sell other establishment products and services as appropriate to customer requirements. Assist in any other activity needed so the branch meets customer needs efficiently; generate new business to assist in meeting establishment profitability goals. Perform paying and receiving transactions satisfactorily and efficiently; meet teller balancing standards monthly as stated in the Teller Over & Short Policy. Deliver excellent service to all customers; perform additional duties within the banking center as needed to help fellow co‑workers. Received checks and cash for deposit, verifies amount, and examines checks for endorsements. Cashes checks and pays out money after verification of signatures and customer balances. Enter customers’ transactions into the computer to record transactions and issue computer‑generated receipts. Place holds on accounts for uncollected funds. Explain, promote, or sell products or services. Remove deposits from, and count and balance cash in, automated teller machines and night depository. Comply with all applicable banking regulations, including the Bank Secrecy Act; follow Red River Bank policies and procedures; attend or complete all required training. Competencies
Demonstrates attention to detail; delivers excellent customer service. Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully. Strives to continuously build knowledge and skills. Manages difficult or emotional customer situations; responds promptly to customer needs. Maintains confidentiality. Speaks clearly and persuasively in positive or negative situations. Exhibits sound and accurate judgment; makes timely decisions. Prioritizes and plans work activities; uses time efficiently. Demonstrates accuracy and thoroughness. Observes safety and security procedures. Qualifications
Education and Experience
High school diploma or general education degree (GED); and a minimum of five years banking experience and/or training; or equivalent combination of educations and experience. Computer Skills
Excellent computer skills. Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand, walk, sit, and stoop, kneel or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Work Environment
The noise level in the work environment is usually moderate.
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