Akkodis
Technical Support - Sr
12‑Month Contract | Richmond, VA
Base pay range: $20/hr - $22/hr on W2.
Job Description Mobile Endpoint Specialists will perform a variety of tasks to ensure mobile devices are properly provisioned & deployed throughout the enterprise while working closely with mobile vendors & carriers to optimize and maintain corporate spend.
Responsibilities:
Troubleshoot and resolve mobile device issues or problems with device hardware and software
Optimize, analyze & manage cellular lines of service to include but not limited to, correcting charges for service plan, adding/removing lines of service and adjusting global plans as needed
Lead day to day enrollment/provisioning/monitoring of smartphones
Build, support and maintain the mobile device management environment including operational, security, and compliant device configurations supporting iOS & Android devices
Apply knowledge of Mobile Device Management (MDM) across multiple mobile technologies, IT standards, and applications, while working closely with mobility vendors to resolve technical issues
Collaborate with internal partners and vendor teams as needed (e.g. help desk, architecture, information security, network, identity management)
Utilize ServiceNow for asset & incident management
Use Excel & Google Sheets formulas for analyzing, recording, & reporting
Basic Qualifications:
High school diploma, GED or equivalent certification
At least 2 years of experience with help desk & Level 2 (L2) support
At least 2 years of experience in IT asset management
At least 1 year of experience with Mobile device support
At least 2 years of experience with ServiceNow
Preferred Qualifications:
ITIL Certification
5+ years of experience with help desk & L2 support
4+ years of experience in IT asset management
4+ years of experience with Mobile Device Management support
4+ years of experience with ServiceNow
Equal Opportunity Employer/Veterans/Disabled
#J-18808-Ljbffr
12‑Month Contract | Richmond, VA
Base pay range: $20/hr - $22/hr on W2.
Job Description Mobile Endpoint Specialists will perform a variety of tasks to ensure mobile devices are properly provisioned & deployed throughout the enterprise while working closely with mobile vendors & carriers to optimize and maintain corporate spend.
Responsibilities:
Troubleshoot and resolve mobile device issues or problems with device hardware and software
Optimize, analyze & manage cellular lines of service to include but not limited to, correcting charges for service plan, adding/removing lines of service and adjusting global plans as needed
Lead day to day enrollment/provisioning/monitoring of smartphones
Build, support and maintain the mobile device management environment including operational, security, and compliant device configurations supporting iOS & Android devices
Apply knowledge of Mobile Device Management (MDM) across multiple mobile technologies, IT standards, and applications, while working closely with mobility vendors to resolve technical issues
Collaborate with internal partners and vendor teams as needed (e.g. help desk, architecture, information security, network, identity management)
Utilize ServiceNow for asset & incident management
Use Excel & Google Sheets formulas for analyzing, recording, & reporting
Basic Qualifications:
High school diploma, GED or equivalent certification
At least 2 years of experience with help desk & Level 2 (L2) support
At least 2 years of experience in IT asset management
At least 1 year of experience with Mobile device support
At least 2 years of experience with ServiceNow
Preferred Qualifications:
ITIL Certification
5+ years of experience with help desk & L2 support
4+ years of experience in IT asset management
4+ years of experience with Mobile Device Management support
4+ years of experience with ServiceNow
Equal Opportunity Employer/Veterans/Disabled
#J-18808-Ljbffr