RSM Solutions, Inc
Project Specialist (focus on Help Desk activities)
RSM Solutions, Inc, Raleigh, North Carolina, United States, 27601
Project Specialist (focus on Help Desk activities)
This is a permanent, fully‑benefited role where you will handle project coordination and Tier 1 help desk tasks.
Soft Skills
This organization values collaboration—no one says “this is not my job.” You should be willing to help outside official duties.
Avoid being the “smartest person in the room” with an ego; instead, be knowledgeable, willing to share and learn.
Location & Hours Onsite in Raleigh, North Carolina (candidates local to Raleigh or within driving distance). Hours: 9 am – 6 pm. Must be a U.S. Citizen or Green Card holder; H1, OPT, EAD, F1, H4, STEM Visa holders are not eligible.
Responsibilities
Troubleshoot and resolve complex technical problems independently or in collaboration with senior staff.
Escalate unresolved issues appropriately and follow through to resolution.
Install, modify, and perform minor repairs on personal computer hardware and software systems.
Administer mobile device management (MDM) platforms and ensure compliance with company policies.
Track and manage IT assets including laptops, desktops, peripherals, and mobile devices.
Maintain inventory records and assist in lifecycle management of IT equipment.
Support basic network and systems administration tasks, including Active Directory, network shares, and device connectivity.
Install hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
Load appropriate software packages such as operating systems, networking components, and office applications.
Requirements
Bachelor’s degree in IT, business, or related field preferred; equivalent experience accepted.
3+ years of experience in IT support or help desk roles.
Experience with Windows OS, Office 365, and networking fundamentals.
Experience with MDM platforms (e.g., Intune, JAMF) and asset tracking tools.
Salary $45,000.00 / yr – $52,000.00 / yr
Position Details Seniority level: Mid‑Senior. Employment type: Full‑time. Job function: Information Technology. Industry: Manufacturing.
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Soft Skills
This organization values collaboration—no one says “this is not my job.” You should be willing to help outside official duties.
Avoid being the “smartest person in the room” with an ego; instead, be knowledgeable, willing to share and learn.
Location & Hours Onsite in Raleigh, North Carolina (candidates local to Raleigh or within driving distance). Hours: 9 am – 6 pm. Must be a U.S. Citizen or Green Card holder; H1, OPT, EAD, F1, H4, STEM Visa holders are not eligible.
Responsibilities
Troubleshoot and resolve complex technical problems independently or in collaboration with senior staff.
Escalate unresolved issues appropriately and follow through to resolution.
Install, modify, and perform minor repairs on personal computer hardware and software systems.
Administer mobile device management (MDM) platforms and ensure compliance with company policies.
Track and manage IT assets including laptops, desktops, peripherals, and mobile devices.
Maintain inventory records and assist in lifecycle management of IT equipment.
Support basic network and systems administration tasks, including Active Directory, network shares, and device connectivity.
Install hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
Load appropriate software packages such as operating systems, networking components, and office applications.
Requirements
Bachelor’s degree in IT, business, or related field preferred; equivalent experience accepted.
3+ years of experience in IT support or help desk roles.
Experience with Windows OS, Office 365, and networking fundamentals.
Experience with MDM platforms (e.g., Intune, JAMF) and asset tracking tools.
Salary $45,000.00 / yr – $52,000.00 / yr
Position Details Seniority level: Mid‑Senior. Employment type: Full‑time. Job function: Information Technology. Industry: Manufacturing.
Get Notified Get notified about new Project Specialist jobs in
Raleigh, NC .
#J-18808-Ljbffr