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Stoner's Pizza Joint

Customer Service Representative

Stoner's Pizza Joint, Florida, New York, United States

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Description We are looking for a CSR to join our staff & serve America's Best Pizzas!

As a CSR or customer service representative, your primary responsibilities include inputting orders on the POS screen both at the front counter & over the phone, handing food to customers or third-party representatives upon arrival, & providing product/service information with a smile. Your duties involve providing customers with a pleasant & inviting atmosphere; along with helping the rest of the staff in managing the restaurant.

Job Responsibilities include but are not limited to:

Greet and welcome customers to the restaurant

Take orders, process payments, & customer phone calls

Resolve customers' concerns and answer customers' questions to your best ability

Maintain a positive attitude and calmly respond to customers' complaints

Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise

Receiving in-the-moment coaching & hands-on training

Assisting management with in-store tasks & other daily store duties

Prepare customer orders & help with kitchen prep activities

Bag, box, wrap, & distribute orders

Cleaning, maintaining, & stocking the showroom & kitchen

Complying with the rules and regulations of the company

Requirements

Must be 16 years of age or older

Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Familiarity with kitchen equipment & POS/KPS systems

Understanding of food hygiene

Good time‑management skills

Ability to enter orders using a computer keyboard or touch screen.

Flexibility to work in shifts, including weekends and evenings

Ability to handle the physical demands of a restaurant - standing, lifting, carrying, etc.

Company Information Yes, the name is memorable and you bet, our food is positively addictive. But what really makes Stoner's Pizza Joint so appealing is our food-loving culture that makes owning one fun, fast‑paced, and forward‑thinking. Our irresistible dough recipe was developed 30 years ago but with new leadership, we've updated the concept to better reflect what pizza lovers want now, and in the future.

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