Domino's
Customer Service Rep(02822) 415 Keokuk Street
Domino's, Lincoln, Nebraska, United States, 68511
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our team at our 415 Keokuk Street location in Lincoln United States. As the first point of contact for our valued customers you will play a crucial role in ensuring exceptional service and maintaining our companys reputation for excellence.
Responsibilities
Answer incoming phone calls professionally and efficiently addressing customer inquiries concerns and requests
Provide accurate information about our products services and policies
Process orders returns and exchanges while maintaining a high level of accuracy
Resolve customer complaints and elevate complex issues to appropriate departments when necessary
Maintain detailed records of customer interactions and transactions using our CRM system
Collaborate with team members to ensure seamless customer support across all channels
Identify and communicate common customer issues to help improve our products and services
Participate in ongoing training to stay updated on company policies products and industry trends
Maintain a clean and organized workspace to ensure a professional environment
Qualifications
High school diploma or equivalent
Previous experience in customer service preferably in a phone-based role
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficiency in using computers and customer relationship management (CRM) software
Basic math skills for processing transactions and handling financial inquiries
Ability to multitask and work efficiently in a fast-paced environment
Positive upbeat attitude with a genuine desire to help customers
Empathetic approach to customer concerns and complaints
Flexibility to work various shifts including evenings and weekends as needed
Physical ability to stand walk sit and use office equipment for extended periods
Capacity to lift and carry up to 25 pounds when necessary
Must be AGE years of age or older
Additional Information BENEFITS
Flexible hours
Competitive wages
Employee discount on all food items
Advancement opportunities
Paid Training
FULL TIME DRIVERS BENEFITS (in addition to above benefits)
Offered Health Dental & Vision Insurance after 60 days of employment
Voluntary accident coverage/Critical illness coverage
Flexible Spending Accounts
Ability to contribute to a 401(k)
Remote Work: No
Employment Type: Full-time
Key Skills
Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking
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Responsibilities
Answer incoming phone calls professionally and efficiently addressing customer inquiries concerns and requests
Provide accurate information about our products services and policies
Process orders returns and exchanges while maintaining a high level of accuracy
Resolve customer complaints and elevate complex issues to appropriate departments when necessary
Maintain detailed records of customer interactions and transactions using our CRM system
Collaborate with team members to ensure seamless customer support across all channels
Identify and communicate common customer issues to help improve our products and services
Participate in ongoing training to stay updated on company policies products and industry trends
Maintain a clean and organized workspace to ensure a professional environment
Qualifications
High school diploma or equivalent
Previous experience in customer service preferably in a phone-based role
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficiency in using computers and customer relationship management (CRM) software
Basic math skills for processing transactions and handling financial inquiries
Ability to multitask and work efficiently in a fast-paced environment
Positive upbeat attitude with a genuine desire to help customers
Empathetic approach to customer concerns and complaints
Flexibility to work various shifts including evenings and weekends as needed
Physical ability to stand walk sit and use office equipment for extended periods
Capacity to lift and carry up to 25 pounds when necessary
Must be AGE years of age or older
Additional Information BENEFITS
Flexible hours
Competitive wages
Employee discount on all food items
Advancement opportunities
Paid Training
FULL TIME DRIVERS BENEFITS (in addition to above benefits)
Offered Health Dental & Vision Insurance after 60 days of employment
Voluntary accident coverage/Critical illness coverage
Flexible Spending Accounts
Ability to contribute to a 401(k)
Remote Work: No
Employment Type: Full-time
Key Skills
Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking
#J-18808-Ljbffr