ManpowerGroup
Tier 2 Technical Support Call Center Agent
ManpowerGroup, Irvine, California, United States, 92713
Our client, a leading organization in the automotive technology industry, is seeking a dedicated and skilled Tier 2 Technical Support Call Center Agent to join their team. As a Tier 2 Technical Support Call Center Agent, you will be part of the Customer Experience Center supporting the Inbound Support Team. The ideal candidate will demonstrate excellent communication skills, problem‑solving abilities, and a customer‑focused mindset, which will align successfully in the organization.
Job Title: Tier 2 Technical Support Call Center Agent Location: Irvine, CA Pay Range: $25.00 Shifts available between 0500 AM – 0600 PM, Monday through Friday
What's the Job?
Respond to customer inquiries and technical support issues via phone, email, and live chat in a professional, clear, and concise manner.
Assist customers with product questions, technical troubleshooting, and policy clarifications.
Provide accurate and complete information in a friendly and customer‑focused tone.
Work with IT and other teams to resolve client issues efficiently.
Research and resolve customer issues by collaborating with internal departments or referring to company policies and guidelines.
What's Needed?
High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
Minimum 2 years of experience in customer service, preferably in a call center or online support environment.
Experience troubleshooting automotive technologies like entertainment systems and connected vehicle technology.
Exceptional written communication skills with strong grammar and spelling proficiency.
Ability to multitask and manage multiple conversations or cases simultaneously.
What's in it for me?
Opportunity to work in a dynamic and innovative environment.
Chance to develop your technical and customer service skills.
Supportive team culture focused on growth and success.
Work in a fast‑paced setting that values professionalism and efficiency.
Potential for career advancement within the organization.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
#J-18808-Ljbffr
Job Title: Tier 2 Technical Support Call Center Agent Location: Irvine, CA Pay Range: $25.00 Shifts available between 0500 AM – 0600 PM, Monday through Friday
What's the Job?
Respond to customer inquiries and technical support issues via phone, email, and live chat in a professional, clear, and concise manner.
Assist customers with product questions, technical troubleshooting, and policy clarifications.
Provide accurate and complete information in a friendly and customer‑focused tone.
Work with IT and other teams to resolve client issues efficiently.
Research and resolve customer issues by collaborating with internal departments or referring to company policies and guidelines.
What's Needed?
High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
Minimum 2 years of experience in customer service, preferably in a call center or online support environment.
Experience troubleshooting automotive technologies like entertainment systems and connected vehicle technology.
Exceptional written communication skills with strong grammar and spelling proficiency.
Ability to multitask and manage multiple conversations or cases simultaneously.
What's in it for me?
Opportunity to work in a dynamic and innovative environment.
Chance to develop your technical and customer service skills.
Supportive team culture focused on growth and success.
Work in a fast‑paced setting that values professionalism and efficiency.
Potential for career advancement within the organization.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
#J-18808-Ljbffr