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Allegiant

Operations Agent

Allegiant, Punta Gorda, Florida, United States, 33599

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Operations Agent

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Allegiant

Summary This position provides operational support and ensures compliance in all aspects of the company with the day‑to‑day operations of the station. The Operations Agent effectively communicates airline business to internal and external departments including Customer Service, Ground Operations, Dispatch, Maintenance Control, Fuel contractors, Flight Operations, and In‑Flight. The agent tracks and files fuel slips, monitors airport environment daily, and coordinates airline vendors and fuel contract functions.

Visa Sponsorship Available: No

Minimum Requirements Combination of education and experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a criminal background check.

Education: High School Diploma/GED

Certification: Yes – Customer Service Agent qualified

Years of Experience: Minimum one (1) year of Customer Service experience

Valid/Unexpired Driver's License: Yes

At least 18 years of age.

Able to attend required training.

Well‑developed planning and organizational skills.

Airline industry experience preferred.

Job Duties

Customer Service/Ground Operations support, responsible for monitoring the daily operation of the airport environment

Multi‑task, make decisions and assume responsibility to ensure operational services are delivered

Communicate with all arriving and departing flights

Communicate with Supervisors, Customer Service and Ground Operations agents

Coordinate airline vendors and fuel contract functions

Utilize office equipment such as copier and fax machines

Regularly update Flight Information Display (FID) monitors as required

Complete flight paperwork and radio log for each flight

Complete fuel audit log daily and send to appropriate personnel

Ensure accuracy and completion of Flight Following information

Track and file paperwork daily

Effective communication skills, both verbal and written

Coordinate, provide training and ensure training requirements are met for all employees (new hire, recurrent, supplemental and local training issues)

Other duties as assigned

Physical Requirements The team member must be regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (hand trucks, carts, ramps, tugs, etc.). Must be able to lift and/or carry up to 100 lb and push/pull up to 300 lb. May be required to work various shifts/days in a 24‑hour situation. Regular attendance is required. Exposure to heights, small spaces, extreme noise, temperature, wind, and light fluctuations. Must be able to work in a confined area and crawl in and out of small spaces for extended periods. Must wear personal protective gear. Some travel may be required.

Essential Services Provider Allegiant is deemed an essential service provider during declared national and state emergencies. Team members will be required to report to their assigned location unless prohibited by local, state or federal order.

EEO Statement We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Equal Opportunity Employer Disability/Veteran.

Benefits

Profit Sharing

Medical/Dental/Vision/Life/Disability Insurance

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401(k) with employer match

Employee Stock Purchase Plan

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Paid vacation, holidays, and sick time

Referral Program Referrals increase your chances of interviewing at Allegiant by 2x.

AI Disclosure We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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