Blanton's Air, Plumbing & Electric LLC
Customer Service Representative - Garner Office Location
Blanton's Air, Plumbing & Electric LLC, Raleigh, North Carolina, United States, 27601
Job Description
Build the Team That Builds the Future
Customer Service Representative (CSR) Garner location - Training in Fayetteville NC
Base Pay : $18.00 – $20.00 per hour (plus bonus opportunities)
Tired of Just Taking Calls Instead of Owning the Customer Experience?
Most top-tier CSRs feel the same way :
You’re the person everyone relies on when customers need answers - but your current company doesn’t give you the tools or training to be world-class
You know how to convert calls, calm chaos, and create raving fans - but you want a place where that skill matters.
You want to be part of a team that values professionalism, growth, and operational excellence - not just filling seats.
At Blanton’s Air, Plumbing & Electric , we’ve built a place where your customer experience expertise is the engine of the company. You set the tone. You drive the schedule. You create WOW.
Why High-Performing CSRs Choose Blanton’s Real Pay for Real Impact $18–$20 per hour, based on experience, with performance-based earning opportunities.
Immediate PTO Accrual 3 weeks paid time off from day one - no waiting period.
Career Growth 73+ years strong and still growing every year. Advancement isn’t hype here - it’s baked into how we operate.
Training Culture We give you the tools, coaching, and leadership support to be your best - and to keep growing.
Full Benefits
Medical
Company-paid dental
Vision
Life insurance (+ family options)
401(k) with company match
Immediate holiday eligibility
Values That Mean Something
Always Do the Right Thing
Always Growing
Can Do
Be Kind
Deliver WOW
What You’ll Do This isn’t a button-pusher job. This is the heartbeat of our customer experience.
Fill the Call Board to Capacity - your work drives productivity and revenue
Execute Outbound Strategy - follow-ups, unsold estimates, club members, and more
Deliver WOW - ensure every customer leaves feeling cared for
Resolve Issues Immediately - you’re empowered to make things right
Follow Best Practices - consistency, accuracy, and professionalism
Support additional CSR, dispatch, and customer care needs as the business evolves
What You Bring
3+ years in a customer service contact center or call-heavy environment
Proficiency in Microsoft Office & web-based tools
ServiceTitan experience (preferred)
Strong communication & conversion skills
Ability to turn inbound calls into booked appointments
Experience presenting memberships or value-based service plans
Ability to maintain real-time communication with dispatch and leadership
Detail-oriented - yes, we know if you read the whole posting
Your Path Starts Here - And It Starts Fast
If this is the opportunity you’ve been waiting for, apply now.
Once you apply :
You’ll receive a phone script by email / text within 5 minutes.
Don’t see it? Check spam!
Phone script must be completed within 12 hours to remain in the selection process.
PHONE SCRIPT INSTRUCTIONS Call : 1-910-460-HIRE (4473)
Put your best customer service voice forward — you’re the voice of Blanton’s!
BEGIN SCRIPT
“Thank you for calling Blanton’s Air, Plumbing & Electric, this is ___, how can I help you?”
“I’m so sorry to hear that you’ve lost power to your oven — that must be inconvenient.”
“Don’t worry, we handle this all the time. Our guys will take great care of you.”
(Say something positive about our electricians — build value.)
“The cost to get one of our excellent electricians to your home today is only $69, and we have an appointment available this afternoon. Does that work for you?”
“Great! Our electrician will arrive before 5. What’s the best number to reach you when he’s on the way?”
“I really appreciate you calling us today. I hope we can earn your business.”
Leave your name and phone number after the script.
END SCRIPT
Equal Opportunity Employer
#J-18808-Ljbffr
Customer Service Representative (CSR) Garner location - Training in Fayetteville NC
Base Pay : $18.00 – $20.00 per hour (plus bonus opportunities)
Tired of Just Taking Calls Instead of Owning the Customer Experience?
Most top-tier CSRs feel the same way :
You’re the person everyone relies on when customers need answers - but your current company doesn’t give you the tools or training to be world-class
You know how to convert calls, calm chaos, and create raving fans - but you want a place where that skill matters.
You want to be part of a team that values professionalism, growth, and operational excellence - not just filling seats.
At Blanton’s Air, Plumbing & Electric , we’ve built a place where your customer experience expertise is the engine of the company. You set the tone. You drive the schedule. You create WOW.
Why High-Performing CSRs Choose Blanton’s Real Pay for Real Impact $18–$20 per hour, based on experience, with performance-based earning opportunities.
Immediate PTO Accrual 3 weeks paid time off from day one - no waiting period.
Career Growth 73+ years strong and still growing every year. Advancement isn’t hype here - it’s baked into how we operate.
Training Culture We give you the tools, coaching, and leadership support to be your best - and to keep growing.
Full Benefits
Medical
Company-paid dental
Vision
Life insurance (+ family options)
401(k) with company match
Immediate holiday eligibility
Values That Mean Something
Always Do the Right Thing
Always Growing
Can Do
Be Kind
Deliver WOW
What You’ll Do This isn’t a button-pusher job. This is the heartbeat of our customer experience.
Fill the Call Board to Capacity - your work drives productivity and revenue
Execute Outbound Strategy - follow-ups, unsold estimates, club members, and more
Deliver WOW - ensure every customer leaves feeling cared for
Resolve Issues Immediately - you’re empowered to make things right
Follow Best Practices - consistency, accuracy, and professionalism
Support additional CSR, dispatch, and customer care needs as the business evolves
What You Bring
3+ years in a customer service contact center or call-heavy environment
Proficiency in Microsoft Office & web-based tools
ServiceTitan experience (preferred)
Strong communication & conversion skills
Ability to turn inbound calls into booked appointments
Experience presenting memberships or value-based service plans
Ability to maintain real-time communication with dispatch and leadership
Detail-oriented - yes, we know if you read the whole posting
Your Path Starts Here - And It Starts Fast
If this is the opportunity you’ve been waiting for, apply now.
Once you apply :
You’ll receive a phone script by email / text within 5 minutes.
Don’t see it? Check spam!
Phone script must be completed within 12 hours to remain in the selection process.
PHONE SCRIPT INSTRUCTIONS Call : 1-910-460-HIRE (4473)
Put your best customer service voice forward — you’re the voice of Blanton’s!
BEGIN SCRIPT
“Thank you for calling Blanton’s Air, Plumbing & Electric, this is ___, how can I help you?”
“I’m so sorry to hear that you’ve lost power to your oven — that must be inconvenient.”
“Don’t worry, we handle this all the time. Our guys will take great care of you.”
(Say something positive about our electricians — build value.)
“The cost to get one of our excellent electricians to your home today is only $69, and we have an appointment available this afternoon. Does that work for you?”
“Great! Our electrician will arrive before 5. What’s the best number to reach you when he’s on the way?”
“I really appreciate you calling us today. I hope we can earn your business.”
Leave your name and phone number after the script.
END SCRIPT
Equal Opportunity Employer
#J-18808-Ljbffr