StaffSource, LLC
Medical Insurance Verification Specialist
StaffSource, LLC, Knoxville, Tennessee, United States, 37955
Job Description
Make a Difference Where It Counts
Join a mission-driven nonprofit organization dedicated to supporting individuals and families across East Tennessee. This role is more than data entry — it’s about removing barriers to care by ensuring clients can access critical services without financial ambiguity. If you bring precision, insurance expertise, and a passion for helping people, this is your chance to align your career with purpose.
Position Overview As a
Medical Insurance Verification Specialist , you will be the first line of defense in confirming insurance eligibility, resolving billing obstacles, and supporting the reimbursement lifecycle for a wide array of behavioral health and social service programs. Your efforts directly impact service accessibility for vulnerable populations, and your diligence ensures operational efficiency across clinical teams.
Key Responsibilities
Proactively verify insurance eligibility and benefits for upcoming client appointments using payer portals, clearinghouses, and internal systems
Accurately update client benefit profiles and maintain real-time insurance data within the electronic medical record (EMR)
Communicate patient responsibilities and coverage issues to front-line teams via HIPAA-compliant processes
Identify and elevate issues such as lapses in coverage, authorization delays, or denial risks to billing and leadership teams
Serve as a knowledgeable resource for staff and clients regarding insurance coverage questions, claims status, and billing processes
Partner with clinical and administrative teams to ensure intake documentation is complete, accurate, and policy-aligned
Monitor daily eligibility and non-payment reports, recommend resolution strategies, and contribute to continuous process improvements
Collect patient financial responsibility when applicable and provide professional support in payment arrangements or financial counseling referrals
Support write-off processes and A/R resolution efforts through detailed tracking, audit readiness, and compliance adherence
Qualifications & Skills
Required:
High school diploma or GED
Experience:
Minimum of 2 years working in medical insurance verification, revenue cycle, or medical billing in a healthcare setting
Technical:
Proficient in EMR systems, Microsoft Office (Word, Excel, Outlook), and payer-specific portals
Knowledge Base:
Working familiarity with Commercial, Medicare, Medicaid, and TennCare plans
Soft Skills:
Strong written and verbal communication
Exceptional attention to detail and organizational skills
Commitment to confidentiality and HIPAA compliance
Ability to multitask, meet deadlines, and adapt in a fast-paced environment
Collaborative mindset with a positive, solutions-oriented attitude
Company Description StaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Headquartered in Knoxville, TN, StaffSource serves clients and candidates across the United States with national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.
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Join a mission-driven nonprofit organization dedicated to supporting individuals and families across East Tennessee. This role is more than data entry — it’s about removing barriers to care by ensuring clients can access critical services without financial ambiguity. If you bring precision, insurance expertise, and a passion for helping people, this is your chance to align your career with purpose.
Position Overview As a
Medical Insurance Verification Specialist , you will be the first line of defense in confirming insurance eligibility, resolving billing obstacles, and supporting the reimbursement lifecycle for a wide array of behavioral health and social service programs. Your efforts directly impact service accessibility for vulnerable populations, and your diligence ensures operational efficiency across clinical teams.
Key Responsibilities
Proactively verify insurance eligibility and benefits for upcoming client appointments using payer portals, clearinghouses, and internal systems
Accurately update client benefit profiles and maintain real-time insurance data within the electronic medical record (EMR)
Communicate patient responsibilities and coverage issues to front-line teams via HIPAA-compliant processes
Identify and elevate issues such as lapses in coverage, authorization delays, or denial risks to billing and leadership teams
Serve as a knowledgeable resource for staff and clients regarding insurance coverage questions, claims status, and billing processes
Partner with clinical and administrative teams to ensure intake documentation is complete, accurate, and policy-aligned
Monitor daily eligibility and non-payment reports, recommend resolution strategies, and contribute to continuous process improvements
Collect patient financial responsibility when applicable and provide professional support in payment arrangements or financial counseling referrals
Support write-off processes and A/R resolution efforts through detailed tracking, audit readiness, and compliance adherence
Qualifications & Skills
Required:
High school diploma or GED
Experience:
Minimum of 2 years working in medical insurance verification, revenue cycle, or medical billing in a healthcare setting
Technical:
Proficient in EMR systems, Microsoft Office (Word, Excel, Outlook), and payer-specific portals
Knowledge Base:
Working familiarity with Commercial, Medicare, Medicaid, and TennCare plans
Soft Skills:
Strong written and verbal communication
Exceptional attention to detail and organizational skills
Commitment to confidentiality and HIPAA compliance
Ability to multitask, meet deadlines, and adapt in a fast-paced environment
Collaborative mindset with a positive, solutions-oriented attitude
Company Description StaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Headquartered in Knoxville, TN, StaffSource serves clients and candidates across the United States with national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.
#J-18808-Ljbffr