James Purcell - State Farm Agent
Customer Service Manager - State Farm Agent Team Member
James Purcell - State Farm Agent, Pearl River, New York, United States, 10965
Benefits
401(k)
Bonus based on performance
Flexible schedule
Training & development
ROLE DESCRIPTION As a Customer Service Manager with our insurance agency, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES
Oversee the customer service team and daily operations.
Develop and implement customer service policies and procedures.
Handle escalated customer complaints and issues.
Train and mentor customer service representatives.
QUALIFICATIONS
5+ years of experience in customer service, with 2+ years in a managerial role.
Leadership and organizational skills.
Communication and problem-solving abilities.
Must be insurance licensed.
Flexible work from home options available.
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401(k)
Bonus based on performance
Flexible schedule
Training & development
ROLE DESCRIPTION As a Customer Service Manager with our insurance agency, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES
Oversee the customer service team and daily operations.
Develop and implement customer service policies and procedures.
Handle escalated customer complaints and issues.
Train and mentor customer service representatives.
QUALIFICATIONS
5+ years of experience in customer service, with 2+ years in a managerial role.
Leadership and organizational skills.
Communication and problem-solving abilities.
Must be insurance licensed.
Flexible work from home options available.
#J-18808-Ljbffr