TE Connectivity
HYBRID - CUSTOMER SERVICE ASSOCIATE IV
TE Connectivity, Fuquay-Varina, North Carolina, United States
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world.
Job Overview TE Connectivity's Customer Service Team interacts with customers, company sales, and/or service representatives to handle a variety of pre‑sales or post‑sales service functions. The team processes transactions via phone, internet, and correspondence. Provide technical product support as needed and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Currently a Hybrid position (subject to change).
Job Requirements
Key point contact/liaison for customers within assigned territory
Management of Key Accounts
Oversee Customer Order Fulfillment within the order to cash process
Provide pricing and availability of material to customers
Process orders as needed and any required changes
Provide product data and technical information to customers
Work with TE employees to resolve delivery issues
Expedite and Escalate orders
Process customer complaints
Process and coordinate returns
Resolve customer billing issues/residuals
Process billing adjustments
Backlog management
Case management Salesforce
Work collaboratively with key internal departments to address customer issues
Provide support to Sales Managers and Manufacturer Representatives
Engage and collaborate with sales, product management, planning, pricing, and shipping
Identify opportunities to drive solutions and continuous improvements for customer satisfaction
What Your Background Should Look Like
High school diploma or equivalent is required
Completion of an AA degree or equivalent is preferred
3 years of Account Management Experience
Customer Success/Customer Relationship Management Skills
SAP and Sales Force experience is preferred
Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
About TE Connectivity TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next‑generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more. Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com.
Compensation
Competitive base salary commensurate with experience: $46,800 – $70,200 (subject to change dependent on physical location)
Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
Total Compensation = Base Salary + Incentive(s) + Benefits
Benefits
A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
EOE, Including Disability/Vets IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
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Job Overview TE Connectivity's Customer Service Team interacts with customers, company sales, and/or service representatives to handle a variety of pre‑sales or post‑sales service functions. The team processes transactions via phone, internet, and correspondence. Provide technical product support as needed and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Currently a Hybrid position (subject to change).
Job Requirements
Key point contact/liaison for customers within assigned territory
Management of Key Accounts
Oversee Customer Order Fulfillment within the order to cash process
Provide pricing and availability of material to customers
Process orders as needed and any required changes
Provide product data and technical information to customers
Work with TE employees to resolve delivery issues
Expedite and Escalate orders
Process customer complaints
Process and coordinate returns
Resolve customer billing issues/residuals
Process billing adjustments
Backlog management
Case management Salesforce
Work collaboratively with key internal departments to address customer issues
Provide support to Sales Managers and Manufacturer Representatives
Engage and collaborate with sales, product management, planning, pricing, and shipping
Identify opportunities to drive solutions and continuous improvements for customer satisfaction
What Your Background Should Look Like
High school diploma or equivalent is required
Completion of an AA degree or equivalent is preferred
3 years of Account Management Experience
Customer Success/Customer Relationship Management Skills
SAP and Sales Force experience is preferred
Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
About TE Connectivity TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next‑generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more. Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com.
Compensation
Competitive base salary commensurate with experience: $46,800 – $70,200 (subject to change dependent on physical location)
Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
Total Compensation = Base Salary + Incentive(s) + Benefits
Benefits
A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
EOE, Including Disability/Vets IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
#J-18808-Ljbffr