Araceli Rubio- Farmers Insurance Agency
Farmers Insurance Customer Service
Araceli Rubio- Farmers Insurance Agency, El Paso, Texas, us, 88568
Job Description
Our Customer Service Representatives work directly with every client of our the agency. They will ensure that our clients are well-informed about our products, made aware of the referral process, and given a smooth onboarding experience. They will also be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintaining knowledge of our products, and answering any questions our clients may have. All team members in our organization have the opportunity to go through our Employee Maturity Program and advance within our organization and take on leadership roles. Benefits
Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Hands on Training Career Growth Opportunities Very competitive base salary (most competitive in the El Paso area) Business and Leadership Courses available Evenings Off Appreciation Lunches Weekly team meetings Team Building Events Home/Work Balance Holiday Pay Training/coaching provided Responsibilities
Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Cross-sell products such as Life insurance Ask each customer for referrals and explain our referral program Requirements
Property & Casualty License preferred. Must obtain Life and Health license within 90 days after joining our team. Licensing assistance is available. Bilingual (English/Spanish) preferred Insurance customer service experience is desired Ability to build rapport with clients Excellent communication skills: written, verbal, and listening Clean background
#J-18808-Ljbffr
Our Customer Service Representatives work directly with every client of our the agency. They will ensure that our clients are well-informed about our products, made aware of the referral process, and given a smooth onboarding experience. They will also be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintaining knowledge of our products, and answering any questions our clients may have. All team members in our organization have the opportunity to go through our Employee Maturity Program and advance within our organization and take on leadership roles. Benefits
Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Hands on Training Career Growth Opportunities Very competitive base salary (most competitive in the El Paso area) Business and Leadership Courses available Evenings Off Appreciation Lunches Weekly team meetings Team Building Events Home/Work Balance Holiday Pay Training/coaching provided Responsibilities
Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Cross-sell products such as Life insurance Ask each customer for referrals and explain our referral program Requirements
Property & Casualty License preferred. Must obtain Life and Health license within 90 days after joining our team. Licensing assistance is available. Bilingual (English/Spanish) preferred Insurance customer service experience is desired Ability to build rapport with clients Excellent communication skills: written, verbal, and listening Clean background
#J-18808-Ljbffr