24 Hours Group
Job Posting
This is a remote position. The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. Duties and Responsibilities: Responsible for managing a whole lot of incoming and outgoing calls in the operations. Identify the needs of the client and find a solution to it. Answering inbound calls, converting them to leads, and later to towing jobs. Working Conditions: Remote Shift-based in a Call Center that works 24/7. Pacific Time Zone Requirements: 1. Computer Specifications Minimum Intel Specs Processor: Core i7 8th generation (and above) or Core i5 10th generation (and above) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory Minimum AMD Specs Processor: AMD Ryzen 5,7,9 (Minimum series 3600) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory Macintosh Specs Processor: Core i7/ i5 / M1/ M2 RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory 2. Main Internet Speed Requirement Jitter: below 10ms Latency: below 160ms Upload: more than 25mbps Download: more than 40 mbps Using internet speedtest: VoIP Speed Test | 8x8 Aircall's VoIP Speed Test | Aircall VoIP Speed Test: Check Your Network Reliability (getvoip.com) 3. Power Backup A reliable power backup that could sustain a minimum of 8 hours (full shift) Examples: Generators, Solar Panels, Portable power inverters etc. (UPS is not enough) 4. Internet Backup (Secondary internet) Jitter: below 10ms Latency: below 160ms Upload: minimum of 25mbps Download: minimum of 25mbps Power and Internet Backup is a MUST.
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This is a remote position. The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. Duties and Responsibilities: Responsible for managing a whole lot of incoming and outgoing calls in the operations. Identify the needs of the client and find a solution to it. Answering inbound calls, converting them to leads, and later to towing jobs. Working Conditions: Remote Shift-based in a Call Center that works 24/7. Pacific Time Zone Requirements: 1. Computer Specifications Minimum Intel Specs Processor: Core i7 8th generation (and above) or Core i5 10th generation (and above) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory Minimum AMD Specs Processor: AMD Ryzen 5,7,9 (Minimum series 3600) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory Macintosh Specs Processor: Core i7/ i5 / M1/ M2 RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory 2. Main Internet Speed Requirement Jitter: below 10ms Latency: below 160ms Upload: more than 25mbps Download: more than 40 mbps Using internet speedtest: VoIP Speed Test | 8x8 Aircall's VoIP Speed Test | Aircall VoIP Speed Test: Check Your Network Reliability (getvoip.com) 3. Power Backup A reliable power backup that could sustain a minimum of 8 hours (full shift) Examples: Generators, Solar Panels, Portable power inverters etc. (UPS is not enough) 4. Internet Backup (Secondary internet) Jitter: below 10ms Latency: below 160ms Upload: minimum of 25mbps Download: minimum of 25mbps Power and Internet Backup is a MUST.
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