Bank of America
Operations Support Lead- Jacksonville, FL
Bank of America, Jacksonville, Florida, United States, 32290
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description This job is responsible for supporting the business in meeting operational goals by performing a wide array of functions and assisting managers in ensuring employees readiness. Key responsibilities include creating and automating business reporting, administering bank or LOB programs/policies/procedures, remediating complex system issues, and provisioning employees with the tools necessary to assist clients. Job expectations include strong knowledge of operations and keen attention to detail. Key stakeholders include team and site leaders, on‑site support, platform and change managers.
Responsibilities
Provides employees with the tools needed to assist clients (may include equipment, system access, skilling, etc.)
Remediates system issues
Performs reporting and analysis to identify risks and trend
Assists with process and procedure updates in line with business changes
Manages expenses through device recovery, equipment management, and virtual assistant reinforcement
Partners with operations leaders on site support including desk assignments, move assistance, desk audits, and equipment provisioning
Records retention execution
Skills
Critical Thinking
Prioritization
Problem Solving
Research
Technical Troubleshooting
Administrative Services
Attention to Detail
Business Acumen
Reporting
Written Communications
Access and Identity Management
Adaptability
Business Operations Management
Influence
Planning
Required Qualifications
2+ years related experience in a business support or administrative function
Customer centric approach to problem resolution
Ability to influence and lead site‑wide initiatives
Advanced proficiency in MS Office products: SharePoint, Word, and PowerPoint, Excel (including: Macros, pivot tables, charts/graphs, etc.)
Experience handling sensitive business information
Attention to detail
Ability to communicate with all levels of leadership
Highly organized and motivated self‑starter who can deliver results with minimal direction
Strong written and oral communication skills
Able to balance multiple and competing priorities in an extremely fast paced environment
Excellent relationship and team building skills with the ability to drive collaboration across diverse groups
Desired Qualifications
Previous leadership/management experience in a call center environment
Experience managing site‑wide projects or initiatives with measurable impact
Strong ability to develop and implement strategic solutions to improve efficiency
Demonstrated ability to mentor or coach team members and foster professional development
Advanced knowledge of SharePoint administration and workflow automation
Ability to adapt quickly to changing priorities, business needs, and organizational goals
Demonstrated flexibility to adjust work hours and priorities to meet changing organizational demands.
Shift 1st shift (United States of America)
Hours Per Week 40
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Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description This job is responsible for supporting the business in meeting operational goals by performing a wide array of functions and assisting managers in ensuring employees readiness. Key responsibilities include creating and automating business reporting, administering bank or LOB programs/policies/procedures, remediating complex system issues, and provisioning employees with the tools necessary to assist clients. Job expectations include strong knowledge of operations and keen attention to detail. Key stakeholders include team and site leaders, on‑site support, platform and change managers.
Responsibilities
Provides employees with the tools needed to assist clients (may include equipment, system access, skilling, etc.)
Remediates system issues
Performs reporting and analysis to identify risks and trend
Assists with process and procedure updates in line with business changes
Manages expenses through device recovery, equipment management, and virtual assistant reinforcement
Partners with operations leaders on site support including desk assignments, move assistance, desk audits, and equipment provisioning
Records retention execution
Skills
Critical Thinking
Prioritization
Problem Solving
Research
Technical Troubleshooting
Administrative Services
Attention to Detail
Business Acumen
Reporting
Written Communications
Access and Identity Management
Adaptability
Business Operations Management
Influence
Planning
Required Qualifications
2+ years related experience in a business support or administrative function
Customer centric approach to problem resolution
Ability to influence and lead site‑wide initiatives
Advanced proficiency in MS Office products: SharePoint, Word, and PowerPoint, Excel (including: Macros, pivot tables, charts/graphs, etc.)
Experience handling sensitive business information
Attention to detail
Ability to communicate with all levels of leadership
Highly organized and motivated self‑starter who can deliver results with minimal direction
Strong written and oral communication skills
Able to balance multiple and competing priorities in an extremely fast paced environment
Excellent relationship and team building skills with the ability to drive collaboration across diverse groups
Desired Qualifications
Previous leadership/management experience in a call center environment
Experience managing site‑wide projects or initiatives with measurable impact
Strong ability to develop and implement strategic solutions to improve efficiency
Demonstrated ability to mentor or coach team members and foster professional development
Advanced knowledge of SharePoint administration and workflow automation
Ability to adapt quickly to changing priorities, business needs, and organizational goals
Demonstrated flexibility to adjust work hours and priorities to meet changing organizational demands.
Shift 1st shift (United States of America)
Hours Per Week 40
#J-18808-Ljbffr