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The Learning Experience

Front Desk/Office Assistant

The Learning Experience, New York, New York, us, 10261

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About Us At

The Learning Experience® , we pride ourselves on creating a warm, welcoming, and professional environment for our children, families, and staff. The front desk is the heart of our center — it’s the first point of contact for families and plays a critical role in daily operations and communication.

Position Summary The

Front Desk / Office Assistant

is responsible for managing front desk operations, supporting administrative tasks, and providing excellent customer service to families and visitors. This role also includes assisting in classrooms as needed, making prior experience working with children an important requirement.

Key Responsibilities Front Desk & Administrative Duties

Greet families, children, and visitors in a warm, professional, and welcoming manner

Answer phones, respond to emails, and direct inquiries appropriately

Manage daily attendance, sign‑in/out procedures, and general front desk operations

Support administrative tasks such as filing, data entry, and document organization

Maintain confidentiality of family, staff, and center information

Assist leadership with scheduling, communication, and daily operational needs

Customer Service & Family Support

Provide clear, friendly, and professional communication with families

Support enrollment inquiries, tours, and parent questions as directed

Help maintain a positive first impression of the center at all times

Classroom Support (As Needed)

Step into classrooms to assist with supervision, transitions, or coverage as needed

Support teachers with routines such as meals, toileting, and transitions

Maintain child safety and follow all classroom and licensing procedures

Qualifications

Previous experience in a front desk, office assistant, or customer service role

Experience working with children in a childcare, school, or similar setting

Strong attention to detail and organizational skills

Friendly, professional, and approachable demeanor

Ability to multitask and remain calm in a busy environment

Comfortable supporting classrooms when needed

CPR/First Aid certification (or willingness to obtain)

Ability to meet all state and center background clearance requirements

What We’re Looking For

A detail‑oriented and dependable professional

Someone who genuinely enjoys working with families and children

A team player who is flexible and willing to support where needed

A positive, solutions‑focused individual who represents the center professionally

What We Offer

Supportive leadership and collaborative team culture

Ongoing training and professional development

Opportunities for growth within The Learning Experience

Competitive compensation based on experience

A welcoming, family‑focused work environment

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