Frontline Call Center
Customer Service Representative Part-Time (Remote)
Frontline Call Center, New York, New York, us, 10261
Remote Customer Service Representative - Part-Time
Location: Remote
Pay: $15/hour Type: Permanent, Part-Time (approximately 2530 hours per week) with the potential to transition to full-time
About the Role We're looking for motivated individuals to join our
Blended Support Team
at Frontline Call Center! If you enjoy helping people, thrive in a tech-driven environment, and want to work from the comfort of your home this could be the perfect fit.
Job Responsibilities
Handle incoming calls, chats, and emails for multiple client accounts
Follow step-by-step processes to resolve customer issues
Log all interactions in Frontline Connection CRM
Gather, verify, and document caller information accurately
Provide professional, patient, and solutions-oriented support
Key Qualifications
Strong troubleshooting skills and ability to stay calm under pressure
Excellent written and verbal communication
Comfortable multitasking across multiple screens and tools
Reliable, distraction-free workspace with hardwired internet (Ethernet connection required)
Required Qualifications
Training attendance is 100% mandatory no exceptions
Open availability (24/7); schedules will be assigned after training
Previous Customer Service experience (high call volume preferred)
Strong communication and de-escalation skills
Excellent attention to detail and ability to multitaskBasic technical ability (install/uninstall programs, troubleshoot equipment)
Prior Call Center or remote work experience
Basic Technical Support experience
Schedule & Training
Orientation: Tuesday, November 4, 2025 7:00 a.m. to 2:30 p.m. PST
Training: Approximately 1.5 weeks, Monday‑Friday 7:00 a.m. to 2:30 p.m. PST
Reports To: Team Supervisor
Work Setup Requirements Computer
Dual monitors (your computer counts as one, plus one additional monitor)
Minimum 8 GB RAM
Must use an Ethernet cable (RJ‑45) hardwired connection required during interview and work hours
Internet
Download speed: 20 Mbps or higher
Upload speed: 10 Mbps or higher
Ping: 20 MS or lower (no exceptions)
Connection must be hardwired (Ethernet)
Accessories
High-quality USB headset
Camera required during interview and training (no camera needed once you receive your regular schedule)
How to Apply Submit your application with the following screenshots uploaded:
Ethernet connection proof: Open Task Manager > Performance and take a screenshot showing your wired Ethernet connection.
Speed test results: Use speedtest.net and ensure Ping ? 20 ms.
RAM verification: Open System Information and take a screenshot showing at least 8 GB RAM.
All technical requirements will be verified during the interview. Spots are limited apply as soon as possible if interested!
Some benefits are subject to eligibility requirements, including employment term and other factors. Frontline Group is a W2 employer (we do not hire independent contractors).
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Pay: $15/hour Type: Permanent, Part-Time (approximately 2530 hours per week) with the potential to transition to full-time
About the Role We're looking for motivated individuals to join our
Blended Support Team
at Frontline Call Center! If you enjoy helping people, thrive in a tech-driven environment, and want to work from the comfort of your home this could be the perfect fit.
Job Responsibilities
Handle incoming calls, chats, and emails for multiple client accounts
Follow step-by-step processes to resolve customer issues
Log all interactions in Frontline Connection CRM
Gather, verify, and document caller information accurately
Provide professional, patient, and solutions-oriented support
Key Qualifications
Strong troubleshooting skills and ability to stay calm under pressure
Excellent written and verbal communication
Comfortable multitasking across multiple screens and tools
Reliable, distraction-free workspace with hardwired internet (Ethernet connection required)
Required Qualifications
Training attendance is 100% mandatory no exceptions
Open availability (24/7); schedules will be assigned after training
Previous Customer Service experience (high call volume preferred)
Strong communication and de-escalation skills
Excellent attention to detail and ability to multitaskBasic technical ability (install/uninstall programs, troubleshoot equipment)
Prior Call Center or remote work experience
Basic Technical Support experience
Schedule & Training
Orientation: Tuesday, November 4, 2025 7:00 a.m. to 2:30 p.m. PST
Training: Approximately 1.5 weeks, Monday‑Friday 7:00 a.m. to 2:30 p.m. PST
Reports To: Team Supervisor
Work Setup Requirements Computer
Dual monitors (your computer counts as one, plus one additional monitor)
Minimum 8 GB RAM
Must use an Ethernet cable (RJ‑45) hardwired connection required during interview and work hours
Internet
Download speed: 20 Mbps or higher
Upload speed: 10 Mbps or higher
Ping: 20 MS or lower (no exceptions)
Connection must be hardwired (Ethernet)
Accessories
High-quality USB headset
Camera required during interview and training (no camera needed once you receive your regular schedule)
How to Apply Submit your application with the following screenshots uploaded:
Ethernet connection proof: Open Task Manager > Performance and take a screenshot showing your wired Ethernet connection.
Speed test results: Use speedtest.net and ensure Ping ? 20 ms.
RAM verification: Open System Information and take a screenshot showing at least 8 GB RAM.
All technical requirements will be verified during the interview. Spots are limited apply as soon as possible if interested!
Some benefits are subject to eligibility requirements, including employment term and other factors. Frontline Group is a W2 employer (we do not hire independent contractors).
#J-18808-Ljbffr