Oldcastle BuildingEnvelope
Customer Service Rep 1 (CRL)
Oldcastle BuildingEnvelope, Los Angeles, California, United States, 90079
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.
Start your journey with OBE and help us build the future.
What You’ll Get to Do The Customer Service Representative (CSR) provides exceptional customer service to all CRL customers and reports to the Team Lead. Through the detailed understanding of all CRL products the CSR offers solutions and facilitates a unique experience for all internal and external customers. The CSR will be engaged and collaborate with the team through Communication, Respect and Loyalty to best serve the customer. In addition, resolves products and service problems, processes orders and serves as an ambassador (customer advocate) between customers and CRL.
Responsibilities
Maintain broad knowledge of clients, products, and services of the organization
Document customer interactions and transactions
Listen attentively to customer needs and concerns; demonstrate empathy, and be an advocate for the customer
Accurately process phoned, faxed, and e‑mailed quotes and orders in accordance with cut off times and other time constraints that may exist
Data entry of faxed, emailed and phone‑in orders for production
Coordinate between sales and production to meet customer deadlines
Maintain effective communication channels with product and support staff
Communicate with customers to determine expected delivery date and time.
Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
Assisting sales staff with expediting orders and communications with the production floor
Answer the telephone and direct callers to appropriate departments
Greet customers in a courteous, friendly, and professional manner
Participate in educational opportunities internally and externally to enhance knowledge of product and job skills
Regular and predictable attendance, safely perform tasks and adherence to all safety policies and procedures are essential functions of the job.
Assist all co‑workers when needed
Other duties as assigned
Qualification Requirements
A minimum of 1-year previous customer service experience; glass industry preferred
High School Diploma or equivalent; Associates Degree preferred
Strong organizational and listening skills
Ability to work overtime if required
Ability to work independently and prioritize work with deadlines
Ability to work in a fast paced, team environment to meet required deadlines
Utilizes strong time management and organizational skills to successfully multi‑task
Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communications
Position Pay Range $19.45 - $23.39 USD
What OBE Offers You
Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
Work‑life balance – PTO and holidays, including floating holidays you can choose
Compensation that rewards your hard work – A pay‑for‑performance culture with potential for annual raises and bonuses
Training – We will equip you with the knowledge and skills you need to succeed
OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.
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Start your journey with OBE and help us build the future.
What You’ll Get to Do The Customer Service Representative (CSR) provides exceptional customer service to all CRL customers and reports to the Team Lead. Through the detailed understanding of all CRL products the CSR offers solutions and facilitates a unique experience for all internal and external customers. The CSR will be engaged and collaborate with the team through Communication, Respect and Loyalty to best serve the customer. In addition, resolves products and service problems, processes orders and serves as an ambassador (customer advocate) between customers and CRL.
Responsibilities
Maintain broad knowledge of clients, products, and services of the organization
Document customer interactions and transactions
Listen attentively to customer needs and concerns; demonstrate empathy, and be an advocate for the customer
Accurately process phoned, faxed, and e‑mailed quotes and orders in accordance with cut off times and other time constraints that may exist
Data entry of faxed, emailed and phone‑in orders for production
Coordinate between sales and production to meet customer deadlines
Maintain effective communication channels with product and support staff
Communicate with customers to determine expected delivery date and time.
Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
Assisting sales staff with expediting orders and communications with the production floor
Answer the telephone and direct callers to appropriate departments
Greet customers in a courteous, friendly, and professional manner
Participate in educational opportunities internally and externally to enhance knowledge of product and job skills
Regular and predictable attendance, safely perform tasks and adherence to all safety policies and procedures are essential functions of the job.
Assist all co‑workers when needed
Other duties as assigned
Qualification Requirements
A minimum of 1-year previous customer service experience; glass industry preferred
High School Diploma or equivalent; Associates Degree preferred
Strong organizational and listening skills
Ability to work overtime if required
Ability to work independently and prioritize work with deadlines
Ability to work in a fast paced, team environment to meet required deadlines
Utilizes strong time management and organizational skills to successfully multi‑task
Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communications
Position Pay Range $19.45 - $23.39 USD
What OBE Offers You
Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
Work‑life balance – PTO and holidays, including floating holidays you can choose
Compensation that rewards your hard work – A pay‑for‑performance culture with potential for annual raises and bonuses
Training – We will equip you with the knowledge and skills you need to succeed
OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.
#J-18808-Ljbffr