Oldcastle BuildingEnvelope
Will Call Customer Service Rep (CRL)
Oldcastle BuildingEnvelope, Los Angeles, California, United States, 90079
About OBE
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here. What You'll Get To Do
The Will Call Customer Service Rep provides exceptional customer service to all C.R. Laurence customers. Through a detailed understanding of all C.R. Laurence products, the CSR offers solutions and facilitates a unique experience to all internal and external customers. The position also completes general administrative support while working in a hectic and fast‑paced environment. This role serves as an ambassador to the company and will be the face of the company through daily interactions. Job Responsibilities
Maintain broad knowledge of clients, products and services. Document customer interactions and transactions. Listen attentively to customer needs and concerns; demonstrate empathy. Accurately process over‑the‑counter, phone, fax, and e‑mail orders in a timely manner. Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.). Answer multi‑line telephone in a professional manner. Face‑to‑face customer interactions. Develop and maintain professional and productive business relationships with internal and external customers that result in clear definition and understanding of their service requirements and expectations. Respond to all inquiries promptly, professionally, and courteously between internal associates, manufacturers, and customers. Build sustainable relationships and trust with customer accounts through open and interactive communication. Go the extra mile to engage customers, adapt, and respond to different types of customer requirements or requests. Managing the customer database – maintain records of customer interactions, process customer accounts, and file documents. Other duties as assigned. Qualification Requirements
1 year of office support experience in a customer service role. High School diploma or equivalent. Ability to work in a fast‑paced, team environment. Organized and able to keep others organized with ability to prioritize effectively. Must be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communication skills. Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues. Utilize strong time‑management and organizational skills to successfully multi‑task. Maintain business poise and professionalism under stressful situations. Handle difficult situations and dissatisfied customers in a calm and professional manner. Able to read and perform simple mathematical calculations. What OBE Offers You
Position Pay Range: $21.28 USD – $23.73 USD Industry‑competitive benefits at the lowest cost to the employee. Work‑life balance – PTO and holidays, including floating holidays you can choose. Compensation that rewards your hard work – a pay‑for‑performance culture with potential for annual raises and bonuses. Training – We will equip you with the knowledge and skills you need to succeed. OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.
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From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here. What You'll Get To Do
The Will Call Customer Service Rep provides exceptional customer service to all C.R. Laurence customers. Through a detailed understanding of all C.R. Laurence products, the CSR offers solutions and facilitates a unique experience to all internal and external customers. The position also completes general administrative support while working in a hectic and fast‑paced environment. This role serves as an ambassador to the company and will be the face of the company through daily interactions. Job Responsibilities
Maintain broad knowledge of clients, products and services. Document customer interactions and transactions. Listen attentively to customer needs and concerns; demonstrate empathy. Accurately process over‑the‑counter, phone, fax, and e‑mail orders in a timely manner. Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.). Answer multi‑line telephone in a professional manner. Face‑to‑face customer interactions. Develop and maintain professional and productive business relationships with internal and external customers that result in clear definition and understanding of their service requirements and expectations. Respond to all inquiries promptly, professionally, and courteously between internal associates, manufacturers, and customers. Build sustainable relationships and trust with customer accounts through open and interactive communication. Go the extra mile to engage customers, adapt, and respond to different types of customer requirements or requests. Managing the customer database – maintain records of customer interactions, process customer accounts, and file documents. Other duties as assigned. Qualification Requirements
1 year of office support experience in a customer service role. High School diploma or equivalent. Ability to work in a fast‑paced, team environment. Organized and able to keep others organized with ability to prioritize effectively. Must be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communication skills. Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues. Utilize strong time‑management and organizational skills to successfully multi‑task. Maintain business poise and professionalism under stressful situations. Handle difficult situations and dissatisfied customers in a calm and professional manner. Able to read and perform simple mathematical calculations. What OBE Offers You
Position Pay Range: $21.28 USD – $23.73 USD Industry‑competitive benefits at the lowest cost to the employee. Work‑life balance – PTO and holidays, including floating holidays you can choose. Compensation that rewards your hard work – a pay‑for‑performance culture with potential for annual raises and bonuses. Training – We will equip you with the knowledge and skills you need to succeed. OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.
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