Vertiv
POSITION SUMMARY
The Thermal Parts Specialist plays a critical role in supporting national parts sales by handling incoming part inquiries via the national support line, managing multiple requests simultaneously, and ensuring timely and accurate responses to customers. Success in this role requires strong organizational skills, the ability to prioritize tasks effectively, and a commitment to delivering excellent customer service.
RESPONSIBILITIES
Provide customer support by handling incoming phone calls and inquiries from national customers, assisting in the identification and selection of appropriate replacement parts and assemblies.
Collaborate with customers to recommend upgrades or change-out solutions, identifying opportunities for product enhancements and providing expert guidance.
Complete additional tasks assigned to contribute to overall team success and operational efficiency.
MINIMUM QUALIFICATIONS
High School diploma or equivalent
2+ years of working experience
Excellent communication skills, both written and verbal
Proficiency in Microsoft Office
Strong attention to detail
Excellent customer service skills
PREFERRED QUALIFICATION
Associate’s degree
Previous experience dealing with parts
HVAC experience
PHYSICAL & ENVIRONMENTAL DEMANDS
Office/ warehouse environment
TIME TRAVEL REQUIRED
0-5%
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located at Vertiv.com/Careers.
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
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RESPONSIBILITIES
Provide customer support by handling incoming phone calls and inquiries from national customers, assisting in the identification and selection of appropriate replacement parts and assemblies.
Collaborate with customers to recommend upgrades or change-out solutions, identifying opportunities for product enhancements and providing expert guidance.
Complete additional tasks assigned to contribute to overall team success and operational efficiency.
MINIMUM QUALIFICATIONS
High School diploma or equivalent
2+ years of working experience
Excellent communication skills, both written and verbal
Proficiency in Microsoft Office
Strong attention to detail
Excellent customer service skills
PREFERRED QUALIFICATION
Associate’s degree
Previous experience dealing with parts
HVAC experience
PHYSICAL & ENVIRONMENTAL DEMANDS
Office/ warehouse environment
TIME TRAVEL REQUIRED
0-5%
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located at Vertiv.com/Careers.
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
#J-18808-Ljbffr