Risus Talent Partners
Customer Service Representative
Risus Talent Partners, Rockwell, North Carolina, United States, 28138
2 days ago Be among the first 25 applicants
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Risus Talent Partners provided pay range
This range is provided by Risus Talent Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$55,000.00/yr - $65,000.00/yr Direct message the job poster from Risus Talent Partners CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION *Packaging Experience Required* Mission of the Role (What you will be doing) The Customer Service Representative provides a consistent, high-quality customer experience and models exceptional service in all they do to create lasting partnerships by putting customers first. The CSR is the relationship and communication link between the customer, sales, and operations and proactively serves as a critical point of contact for order management, service, and support, problem-solving and relevant project information for their internal and external customers. The CSR is a highly valued team member that works with the sales team and acts as an advocate of SupplyOne values, services and capabilities to provide complete solutions and the full breadth of core product categories to meet and exceed sales growth targets. Key Duties & Accountabilities (Primary responsibilities & quantifiable measurements). Process and confirm orders and/or communicate what needs to be ordered, the day they are received Generate standard quotes within 24 - 48 hours of receipt Answer phones by the 3rd ring, and all emails by the end of each day Build, maintain, and keep price lists current to protect and maintain GP margins Build accurate specs and inventory items within 24-48 hours Resolve customer problems and elevate issues immediately to an acceptable, timely and appropriate resolution Monitor customer min/max, open orders, back orders and inventory levels alerting customers immediately to changes to deliver on time, in full and in spec (DIFOTIS) Must frequently use independent discretion, judgment and decision making skills to achieve quality and performance standards Serve as liaison with sales, purchasing, design, manufacturing and shipping Essential Functions (Essential/secondary functions that support the primary responsibilities) Prepare proposals and miscellaneous correspondence Maintain thorough customer records Monitor and resolve slow payment issues - Assist with slow moving inventory Expedite material based on customer needs Educational/Training Requirements/Experience (What your background should look like) Experience in a customer service role preferred Minimum Skills, Knowledge & Ability Requirements Strong organizational skills; ability to prioritize tasks Demonstrated initiative in personal professional development Basic arithmetic including gross profit calculations Attention to detail and accuracy Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Job function Customer Service Industries Packaging and Containers Manufacturing Referrals increase your chances of interviewing at Risus Talent Partners by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Customer Service Representative jobs in
Rockwell, NC . Customer Service Representative - State Farm Agent Team Member
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Customer Service Manager-Concord-North Carolina
Customer Service Rep(08977) - 609 W Main St
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This range is provided by Risus Talent Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$55,000.00/yr - $65,000.00/yr Direct message the job poster from Risus Talent Partners CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION *Packaging Experience Required* Mission of the Role (What you will be doing) The Customer Service Representative provides a consistent, high-quality customer experience and models exceptional service in all they do to create lasting partnerships by putting customers first. The CSR is the relationship and communication link between the customer, sales, and operations and proactively serves as a critical point of contact for order management, service, and support, problem-solving and relevant project information for their internal and external customers. The CSR is a highly valued team member that works with the sales team and acts as an advocate of SupplyOne values, services and capabilities to provide complete solutions and the full breadth of core product categories to meet and exceed sales growth targets. Key Duties & Accountabilities (Primary responsibilities & quantifiable measurements). Process and confirm orders and/or communicate what needs to be ordered, the day they are received Generate standard quotes within 24 - 48 hours of receipt Answer phones by the 3rd ring, and all emails by the end of each day Build, maintain, and keep price lists current to protect and maintain GP margins Build accurate specs and inventory items within 24-48 hours Resolve customer problems and elevate issues immediately to an acceptable, timely and appropriate resolution Monitor customer min/max, open orders, back orders and inventory levels alerting customers immediately to changes to deliver on time, in full and in spec (DIFOTIS) Must frequently use independent discretion, judgment and decision making skills to achieve quality and performance standards Serve as liaison with sales, purchasing, design, manufacturing and shipping Essential Functions (Essential/secondary functions that support the primary responsibilities) Prepare proposals and miscellaneous correspondence Maintain thorough customer records Monitor and resolve slow payment issues - Assist with slow moving inventory Expedite material based on customer needs Educational/Training Requirements/Experience (What your background should look like) Experience in a customer service role preferred Minimum Skills, Knowledge & Ability Requirements Strong organizational skills; ability to prioritize tasks Demonstrated initiative in personal professional development Basic arithmetic including gross profit calculations Attention to detail and accuracy Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Job function Customer Service Industries Packaging and Containers Manufacturing Referrals increase your chances of interviewing at Risus Talent Partners by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Customer Service Representative jobs in
Rockwell, NC . Customer Service Representative - State Farm Agent Team Member
Salisbury, NC $30,000.00-$45,000.00 7 months ago Customer Service Representative/Dispatcher (Full-Time)
Customer Service Representative/Dispatcher
Customer Service Manager-Concord-North Carolina
Customer Service Manager-Concord-North Carolina
Customer Service Rep(08977) - 609 W Main St
Customer Service Rep(08963) - 623 HWY 29 N
Customer Service Rep(04463) - 1415 US Highway 52
Customer Service Rep(08845) - 4445 NC-49
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr