Risus Talent Partners
Customer Service Representative
Risus Talent Partners, Albuquerque, New Mexico, United States, 87101
Mission of the Role (What You Will Be Doing)
The Customer Service Representative provides a consistent, high-quality customer experience and models exceptional service in all they do to create lasting partnerships by putting customers first.
The CSR serves as the primary relationship and communication link between customers, sales, and operations. This role proactively acts as a critical point of contact for order management, service, support, problem-solving, and relevant project information for both internal and external customers.
The CSR is a highly valued team member who works closely with the sales team and acts as an advocate of SupplyOne values, services, and capabilities. This role supports providing complete solutions across the full breadth of core product categories to meet and exceed sales growth targets.
Key Duties and Accountabilities
Process and confirm orders and/or communicate what needs to be ordered on the day orders are received
Generate standard quotes within 24–48 hours of receipt
Answer phones by the 3rd ring and respond to all emails by the end of each day
Build, maintain, and keep price lists current to protect and maintain GP margins
Build accurate specs and inventory items within 24–48 hours
Resolve customer problems and elevate issues immediately to an acceptable, timely, and appropriate resolution
Monitor customer min/max levels, open orders, back orders, and inventory levels, alerting customers immediately to changes to ensure delivery in full, on time, and in spec (DIFOTIS)
Frequently use independent discretion, judgment, and decision-making skills to achieve quality and performance standards
Serve as a liaison with sales, purchasing, design, manufacturing, and shipping
Essential Functions
Prepare proposals and miscellaneous correspondence
Facilitate new item setup including tap-offs, proof approval, and related tasks
Maintain thorough customer records
Monitor and resolve slow payment issues
Assist with slow-moving inventory
Expedite material based on customer needs
Organizational Core Values
Customer service begins inside
We serve our colleagues with excellence so we can serve our customers with excellence.
Get it right the first time
We are reliable and thorough, practice active listening, and pay attention to detail to ensure the best results.
Philosophy of velocity
Our responsiveness and speed to market give us a competitive edge.
Personalized service
We go beyond what the customer expects, understand what they are going through, and anticipate their needs to make their interaction with us the best experience of their day.
Act like an owner
We are empowered to responsibly protect, cultivate, and grow our business.
We can’t stop learning
We know our stuff, embrace change, and relish feedback.
Educational, Training, and Experience Requirements
High School diploma or GED
Bilingual in English and Spanish
Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook
Experience in a customer service role preferred
Experience in an inside sales role
Minimum Skills, Knowledge, and Ability Requirements
Strong organizational skills with the ability to prioritize tasks
Demonstrated initiative in personal professional development
Basic arithmetic skills, including gross profit calculationsStrong attention to detail and accuracy
Ability to communicate effectively in writing, verbally over the phone, and in person
Ability to maintain regular and punctual attendance
Compensation and Benefits The final base pay offered to the successful candidate will be determined by factors such as work location, job‑related skills, qualifications, experience, responsibilities, and relevant education and training.
In addition to compensation, we offer a comprehensive benefits package that includes:
Bonus based on company performance
Medical, dental, and vision insurance
401(k) retirement savings plan with company match
Paid time off, including vacation, company holidays, and parental leave
Employee Assistance Program (EAP)
Other benefits include life insurance, disability coverage, and wellness programs.
Seniority level: Associate
Employment type: Full‑time
Job function: Customer Service, Accounting/Auditing, and Administrative
Industries: Packaging and Containers Manufacturing and Transportation, Logistics, Supply Chain and Storage
Inferred from the description for this job Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr
The CSR serves as the primary relationship and communication link between customers, sales, and operations. This role proactively acts as a critical point of contact for order management, service, support, problem-solving, and relevant project information for both internal and external customers.
The CSR is a highly valued team member who works closely with the sales team and acts as an advocate of SupplyOne values, services, and capabilities. This role supports providing complete solutions across the full breadth of core product categories to meet and exceed sales growth targets.
Key Duties and Accountabilities
Process and confirm orders and/or communicate what needs to be ordered on the day orders are received
Generate standard quotes within 24–48 hours of receipt
Answer phones by the 3rd ring and respond to all emails by the end of each day
Build, maintain, and keep price lists current to protect and maintain GP margins
Build accurate specs and inventory items within 24–48 hours
Resolve customer problems and elevate issues immediately to an acceptable, timely, and appropriate resolution
Monitor customer min/max levels, open orders, back orders, and inventory levels, alerting customers immediately to changes to ensure delivery in full, on time, and in spec (DIFOTIS)
Frequently use independent discretion, judgment, and decision-making skills to achieve quality and performance standards
Serve as a liaison with sales, purchasing, design, manufacturing, and shipping
Essential Functions
Prepare proposals and miscellaneous correspondence
Facilitate new item setup including tap-offs, proof approval, and related tasks
Maintain thorough customer records
Monitor and resolve slow payment issues
Assist with slow-moving inventory
Expedite material based on customer needs
Organizational Core Values
Customer service begins inside
We serve our colleagues with excellence so we can serve our customers with excellence.
Get it right the first time
We are reliable and thorough, practice active listening, and pay attention to detail to ensure the best results.
Philosophy of velocity
Our responsiveness and speed to market give us a competitive edge.
Personalized service
We go beyond what the customer expects, understand what they are going through, and anticipate their needs to make their interaction with us the best experience of their day.
Act like an owner
We are empowered to responsibly protect, cultivate, and grow our business.
We can’t stop learning
We know our stuff, embrace change, and relish feedback.
Educational, Training, and Experience Requirements
High School diploma or GED
Bilingual in English and Spanish
Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook
Experience in a customer service role preferred
Experience in an inside sales role
Minimum Skills, Knowledge, and Ability Requirements
Strong organizational skills with the ability to prioritize tasks
Demonstrated initiative in personal professional development
Basic arithmetic skills, including gross profit calculationsStrong attention to detail and accuracy
Ability to communicate effectively in writing, verbally over the phone, and in person
Ability to maintain regular and punctual attendance
Compensation and Benefits The final base pay offered to the successful candidate will be determined by factors such as work location, job‑related skills, qualifications, experience, responsibilities, and relevant education and training.
In addition to compensation, we offer a comprehensive benefits package that includes:
Bonus based on company performance
Medical, dental, and vision insurance
401(k) retirement savings plan with company match
Paid time off, including vacation, company holidays, and parental leave
Employee Assistance Program (EAP)
Other benefits include life insurance, disability coverage, and wellness programs.
Seniority level: Associate
Employment type: Full‑time
Job function: Customer Service, Accounting/Auditing, and Administrative
Industries: Packaging and Containers Manufacturing and Transportation, Logistics, Supply Chain and Storage
Inferred from the description for this job Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr