RXO, Inc.
Associate Specialist, Logistics - 2nd shift
RXO, Inc., Southfield, Michigan, United States, 48076
Associate Specialist, Logistics - 2nd shift
Join a leading transportation solutions provider and deliver exceptional service to customers and drivers before, during, and after the call.
What Your Day-to-day Will Look Like
Monitor and track pickups and deliveries, notifying customers of any deviation from the run schedule
Answer incoming driver and customer calls/emails, and address their needs
Call and receive updates from drivers/carriers, input accurate information into the dispatch system
Communicate any issues with customers/drivers
Monitor and update all Active Run problems
At a Minimum, You’ll Need
Strong organizational and time‑management skills, including multitasking and managing customer expectations in a fast‑paced environment
Basic computer skills
It’d Be Great If You Also Have
Availability to work a flexible schedule, including planned and unplanned overtime, which may include weekends
Experience dealing with high phone volume in a deadline‑driven environment
Strong driver and customer interaction experience
Experience with Microsoft Office
Excellent phone communication skills
Knowledge of the transportation industry
Why Join Us RxO offers comprehensive benefits including medical, dental, and vision plans, a 401(k) retirement plan with up to 5% company match, pre‑tax accounts, company‑paid disability and life insurance, an Employee Assistance Program (EAP), career and leadership development programs, paid time off, company holidays, and volunteer days.
Equal Opportunity We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test.
Senior Level Entry level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Truck Transportation
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What Your Day-to-day Will Look Like
Monitor and track pickups and deliveries, notifying customers of any deviation from the run schedule
Answer incoming driver and customer calls/emails, and address their needs
Call and receive updates from drivers/carriers, input accurate information into the dispatch system
Communicate any issues with customers/drivers
Monitor and update all Active Run problems
At a Minimum, You’ll Need
Strong organizational and time‑management skills, including multitasking and managing customer expectations in a fast‑paced environment
Basic computer skills
It’d Be Great If You Also Have
Availability to work a flexible schedule, including planned and unplanned overtime, which may include weekends
Experience dealing with high phone volume in a deadline‑driven environment
Strong driver and customer interaction experience
Experience with Microsoft Office
Excellent phone communication skills
Knowledge of the transportation industry
Why Join Us RxO offers comprehensive benefits including medical, dental, and vision plans, a 401(k) retirement plan with up to 5% company match, pre‑tax accounts, company‑paid disability and life insurance, an Employee Assistance Program (EAP), career and leadership development programs, paid time off, company holidays, and volunteer days.
Equal Opportunity We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test.
Senior Level Entry level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Truck Transportation
#J-18808-Ljbffr