ThyssenKrupp Online Metals
Customer Service Representative
ThyssenKrupp Online Metals, Northwood, Ohio, United States, 43619
Company Overview
thyssenkrupp Materials Services is the largest materials distributor and service provider in the western world. With around 480 locations in over 40 countries, we offer a broad service spectrum that enables customers to focus on their core business. Our materials expertise spans steel, stainless steel, tubes, pipes, nonferrous metals, specialty materials, plastics, and raw materials, along with tailored services in materials management and supply chain.
Job Title Customer Service Representative – 2nd Shift
Location:
Northwood, Ohio Shift:
2nd Shift Starting Pay:
$20 per hour Type:
Full-Time
About the Role We are looking for a customer‑focused professional who thrives in a fast‑paced, team‑oriented environment. In this role, you will support our supplier base and internal company end‑users by providing exceptional service and resolving issues.
Key Responsibilities
Provide customer service via phone and email regarding material and order status
Coordinate issue resolution with internal departments (contract administration, purchasing, finance, plant, etc.)
Meet internal sales goals and monitor personal progress
Create, update, and maintain reports related to issues, orders, and sales results
Perform order entry and quote preparation as needed
Demonstrate and uphold TKMNA Employee Attributes / Competencies
Minimum Requirements
High school diploma or equivalent
At least 2 years of customer service experience
Solid computer skills beyond the basic level
Strong attention to detail
Excellent communication and problem‑solving skills
Dependable, self‑starting, and goal‑driven
Flexible scheduling and availability for overtime
Preferred Qualifications
College degree
Experience in the aerospace industry, especially in customer service, sales, or purchasing
Why You'll Love Working Here
Starting pay of $20/hour
Opportunity to make a direct impact on customer satisfaction and team success
Benefits Overview
Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) and RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more!
Disclaimer This is to notify the general public that some individuals/entities are using the thyssenkrupp ("TK") name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies, fraudulently offering jobs online through texts, websites, telephone calls, emails, or issuing fake offer letters. TK does not ask, solicit, or accept any money in any form from candidates.
TK follows a formal recruitment process through its own HR department. Please visit our official careers website at
https://jobs.thyssenkrupp.com/en
to view authentic job openings at TK.
If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.
#J-18808-Ljbffr
Job Title Customer Service Representative – 2nd Shift
Location:
Northwood, Ohio Shift:
2nd Shift Starting Pay:
$20 per hour Type:
Full-Time
About the Role We are looking for a customer‑focused professional who thrives in a fast‑paced, team‑oriented environment. In this role, you will support our supplier base and internal company end‑users by providing exceptional service and resolving issues.
Key Responsibilities
Provide customer service via phone and email regarding material and order status
Coordinate issue resolution with internal departments (contract administration, purchasing, finance, plant, etc.)
Meet internal sales goals and monitor personal progress
Create, update, and maintain reports related to issues, orders, and sales results
Perform order entry and quote preparation as needed
Demonstrate and uphold TKMNA Employee Attributes / Competencies
Minimum Requirements
High school diploma or equivalent
At least 2 years of customer service experience
Solid computer skills beyond the basic level
Strong attention to detail
Excellent communication and problem‑solving skills
Dependable, self‑starting, and goal‑driven
Flexible scheduling and availability for overtime
Preferred Qualifications
College degree
Experience in the aerospace industry, especially in customer service, sales, or purchasing
Why You'll Love Working Here
Starting pay of $20/hour
Opportunity to make a direct impact on customer satisfaction and team success
Benefits Overview
Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) and RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more!
Disclaimer This is to notify the general public that some individuals/entities are using the thyssenkrupp ("TK") name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies, fraudulently offering jobs online through texts, websites, telephone calls, emails, or issuing fake offer letters. TK does not ask, solicit, or accept any money in any form from candidates.
TK follows a formal recruitment process through its own HR department. Please visit our official careers website at
https://jobs.thyssenkrupp.com/en
to view authentic job openings at TK.
If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.
#J-18808-Ljbffr