DSV Air & Sea
Location:
USA - Fontana, Slover Ave
Division:
Solutions
Job Posting Title:
Customer Service Agent - 104634
Time Type:
Full Time
POSITION SUMMARY The Customer Service Agent, Admin has the basic responsibility for label control, yard coordination, and administrative functions in support of the entire outbound (Shipping and Picking) operation. The Admin is also responsible for communicating issues to the outbound supervisors in a timely manner. Must have Excel Experience and be computer literate.
ESSENTIAL DUTIES AND RESPONSIBILITIES Label Control:
Prepare, distribute, and reprint all labels for carton/pallet pickers daily in a fair and consistent manner.
Maintain a clear, consistent label flow to allow pickers the opportunity to perform in a safe, accurate, and productive manner without issue or hindrance.
Track and document all labels given out.
Yard Coordination:
Utilize Y/WMS system to communicate outbound pulls and plugs to yard drivers on a daily basis.
Assist supervisor to ensure trailer is properly chocked and green light is active before trailers are moved or loading begins.
Administrative Functions:
Complete computer data entry required for shipments.
Issue seals to loaders and verify accurate, pertinent information (seal number, trailer number, store number, etc.) in order to prepare Bills of Lading for all completed outbound loads.
Schedule LTL carriers for pickup (site specific), print work assignments for replenishment drivers, document and file all outbound related paperwork in a neat and orderly fashion.
Multitask and work with a high sense of urgency in the performance of all duties.
Assist outbound supervisors with compiling and tracking downtime sheets as required.
Provide service and adhere to professional etiquette when communicating with members of management, peers, customers, and visitors.
Safety, Sanitation, Security:
Maintain a clean, neat, and orderly work area.
Assist in maintaining the security of the warehouse.
Ensure all seals and sensitive documents are properly secured when not in use.
Distribute and collect tools and equipment (RF guns, bolt cutters, etc.) to associates and report issues to outbound supervisors in a timely manner.
Conduct operations in a manner which promotes safety and in accordance with OSHA and MSDS Standard.
Other Duties:
Safe use of powered equipment, RF scanners, computers, and printers; follow company policies, guidelines, and ISO procedures; exposure to varied environmental conditions; repeated heavy lifting over 25 pounds; repetitive motion activities; perform other duties as assigned and overtime if dictated by business.
MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience:
Must have a high school diploma or general education degree (GED).
1-3 years’ experience working in inventory control or warehouse administration.
Certificates, Licenses, Registrations or Professional Designations:
None
Other:
Must be able to work in unregulated temperatures within the warehouse during warmer and colder months ranging from mild to moderate.
SKILLS, KNOWLEDGE AND ABILITIES Computer Skills:
Intermediate computer skills.
Proficient with RF scanners and MS Office applications.
Language Skills:
English (reading, writing, verbal)
Mathematical Skills:
Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Other:
Strong attention to detail accuracy and accomplish job tasks in a timely manner; ability to perform duties with minimal supervision; ability to adapt to change and thrive in a fast-paced environment; effective communication skills.
PREFERRED QUALIFICATIONS
1-2 years’ experience working in a warehouse/logistics/distribution environment.
1-2 years’ experience working with Warehouse Management Systems (WMS).
PHYSICAL DEMANDS
Occasional bending, walking, standing, sitting, ability to lift/carry and push/pull 11-20 pounds; reach above shoulder, squat, or kneel.
WORK ENVIRONMENT The employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. Noise level in the work environment is usually low to moderate.
REASONABLE ACCOMMODATIONS STATEMENT To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
PAY Expected base pay: $20.00 - $23.22 hourly. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
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USA - Fontana, Slover Ave
Division:
Solutions
Job Posting Title:
Customer Service Agent - 104634
Time Type:
Full Time
POSITION SUMMARY The Customer Service Agent, Admin has the basic responsibility for label control, yard coordination, and administrative functions in support of the entire outbound (Shipping and Picking) operation. The Admin is also responsible for communicating issues to the outbound supervisors in a timely manner. Must have Excel Experience and be computer literate.
ESSENTIAL DUTIES AND RESPONSIBILITIES Label Control:
Prepare, distribute, and reprint all labels for carton/pallet pickers daily in a fair and consistent manner.
Maintain a clear, consistent label flow to allow pickers the opportunity to perform in a safe, accurate, and productive manner without issue or hindrance.
Track and document all labels given out.
Yard Coordination:
Utilize Y/WMS system to communicate outbound pulls and plugs to yard drivers on a daily basis.
Assist supervisor to ensure trailer is properly chocked and green light is active before trailers are moved or loading begins.
Administrative Functions:
Complete computer data entry required for shipments.
Issue seals to loaders and verify accurate, pertinent information (seal number, trailer number, store number, etc.) in order to prepare Bills of Lading for all completed outbound loads.
Schedule LTL carriers for pickup (site specific), print work assignments for replenishment drivers, document and file all outbound related paperwork in a neat and orderly fashion.
Multitask and work with a high sense of urgency in the performance of all duties.
Assist outbound supervisors with compiling and tracking downtime sheets as required.
Provide service and adhere to professional etiquette when communicating with members of management, peers, customers, and visitors.
Safety, Sanitation, Security:
Maintain a clean, neat, and orderly work area.
Assist in maintaining the security of the warehouse.
Ensure all seals and sensitive documents are properly secured when not in use.
Distribute and collect tools and equipment (RF guns, bolt cutters, etc.) to associates and report issues to outbound supervisors in a timely manner.
Conduct operations in a manner which promotes safety and in accordance with OSHA and MSDS Standard.
Other Duties:
Safe use of powered equipment, RF scanners, computers, and printers; follow company policies, guidelines, and ISO procedures; exposure to varied environmental conditions; repeated heavy lifting over 25 pounds; repetitive motion activities; perform other duties as assigned and overtime if dictated by business.
MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience:
Must have a high school diploma or general education degree (GED).
1-3 years’ experience working in inventory control or warehouse administration.
Certificates, Licenses, Registrations or Professional Designations:
None
Other:
Must be able to work in unregulated temperatures within the warehouse during warmer and colder months ranging from mild to moderate.
SKILLS, KNOWLEDGE AND ABILITIES Computer Skills:
Intermediate computer skills.
Proficient with RF scanners and MS Office applications.
Language Skills:
English (reading, writing, verbal)
Mathematical Skills:
Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Other:
Strong attention to detail accuracy and accomplish job tasks in a timely manner; ability to perform duties with minimal supervision; ability to adapt to change and thrive in a fast-paced environment; effective communication skills.
PREFERRED QUALIFICATIONS
1-2 years’ experience working in a warehouse/logistics/distribution environment.
1-2 years’ experience working with Warehouse Management Systems (WMS).
PHYSICAL DEMANDS
Occasional bending, walking, standing, sitting, ability to lift/carry and push/pull 11-20 pounds; reach above shoulder, squat, or kneel.
WORK ENVIRONMENT The employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. Noise level in the work environment is usually low to moderate.
REASONABLE ACCOMMODATIONS STATEMENT To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
PAY Expected base pay: $20.00 - $23.22 hourly. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
#J-18808-Ljbffr