Gateway Services Inc
Customer Service Representative
Gateway Services Inc, Crestdale, South Carolina, United States
ABOUT GATEWAY SERVICES INC.:
Gateway Services is North America's leading accredited pet aftercare provider, offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150 locations and 2,000 team members, we serve over 17,000 veterinary clinics across North America and have earned Great Place To Work Certification in Canada and the USA.
Pay Rate:
$18/hr
Work Hours:
Monday, Tuesday, Thursday, Friday 7 am – 5 pm; one Saturday per month. 40 hrs per week (overtime may be required based on business need).
Location:
Pet Angel – Clearwater, FL
Job Overview Our Customer Service Representatives (CSRs) are relationship‑driven professionals, the primary link between Gateway and our veterinary partners. CSRs build lasting relationships, manage customer needs, and resolve challenges with professionalism and compassion. While transportation is part of the role, CSRs spend their days engaging with clinics and communities, staying active and representing Gateway with care and integrity.
What You'll Do
Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service.
Build trusted relationships with clinic staff and families through empathy, respect, and professionalism.
Safely handle pets in the aftercare process with dignity and care.
Manage customer needs and solve problems effectively.
Support Gateway’s reputation for exceptional service in every interaction.
What We're Looking For
Strong relationship builder with excellent communication skills.
Empathetic and respectful, especially toward families and pets in our care.
Organized, dependable, and committed to customer service excellence.
Comfortable with driving responsibilities and being active throughout the day.
Pet lovers and pet parents are especially well‑suited to this role.
Reports to:
Care Center Manager
Duties & Responsibilities Relationship Management
Serve as the primary point of contact for veterinary clinics on your route.
Build and maintain strong relationships with clinic staff to ensure satisfaction and efficiency.
Maintain and support a growing account base.
Educate clients on services, answer questions, and address concerns promptly.
Collect feedback to improve service quality and enhance the overall customer experience.
Service Delivery
Address service issues proactively and, when necessary, lift concerns to the appropriate department.
Educate clinics on company services, policies, and procedures.
Ensure all pet collections from clinics are conducted with the utmost care and professionalism.
Anticipate clinic needs to provide the highest level of service quality.
Maintain proper documentation and tracking for all pets entrusted to you.
Assist with administrative tasks related to client accounts and billing inquiries.
Follow company safety guidelines, adhere to store policies, and maintain vehicle and equipment standards.
Maintain cleanliness and uniform standards.
Exhibit a positive and welcoming attitude.
Product and Service Promotion
Educate veterinary clinic staff on new product launches and commemorative merchandise.
Distribute authorized marketing materials to clinics and keep information up to date.
Identify potential sales leads and redirect them to the Business Development Manager.
Monitor inventory levels of promotional materials and request replenishments as needed.
Key Performance Indicators
Growing revenue from existing clinics (Same Store Sales Growth).
Expanding services and products within your assigned route (Organic Growth).
Retaining clinic partnerships and maintaining high satisfaction (Client Attrition Rate & NPS).
Minimizing customer complaints and ensuring on‑time exceptional service.
Education, Training & Qualifications
High school diploma or GED required as minimum.
Prior experience in customer service, account management, or route sales is highly desirable.
Proficiency in CRM systems and sales tracking tools.
Ability to work early morning hours, weekends, and holidays as needed.
Basic math and computer skills for order placement and inventory tracking.
Valid driver’s license with a clean driving record.
Skills and Abilities
Empathy and compassion for grieving pet parents.
Service excellence: dedication to delivering white‑glove customer service.
Problem solving: turning obstacles into opportunities.
Urgency and precision: responding swiftly while maintaining accuracy.
Sales expertise: educating and informing clinic staff.
Energy and professionalism: proactive with strong interpersonal skills.
Innovative problem‑solving and continuous improvement mindset.
Strong communication and customer focus.
Multitasking and account management.
Pet handling experience (training will be provided).
Independent decision‑making in a fast‑paced environment.
Technical proficiency with CRM, email, and other applications.
Physical capability to safely lift and transport animals.
Working Conditions
Provide best‑in‑class service to every client, living out our brand promise with dignity.
Daily direct interaction with veterinary clinic staff to support and inform them.
Flexible and able to respond to time‑sensitive needs.
Exposure to the emotional aspects of pet loss and grief; empathy essential.
Frequent heavy lifting in a physically active environment.\ Maintain professional appearance, uniform, and vehicle cleanliness.
You’ll Love Working With Us Because Leading with people—our teams are supportive, smart, kind, and dedicated.
Our Core Values
People First
Exceed Expectations
Honesty, Integrity & Trust (HIT)
Be Passionate and Caring
Continuously Improve
What You Can Expect From Us
Generous salary and benefits package includes:
3 national medical plans that pay 100% after the member’s deductible and copays.
2 national dental plans covering many services at no cost.
National vision plan.
Company‑paid Life/AD&D and LTD for all full‑time employees.
Opportunity to purchase additional Life/AD&D coverage at discounted rates.
Critical illness, accident and pet insurance offered as employee choice.
Tax‑savings account: HSA, Health and Dependent Care FSAs.
401(k) retirement plan.
Potential for career growth.
Employee assistance program.
Paid holidays & time off.
Sense of community.
Great Hearts & Minds scholarship program.
Gateway Tuition Reimbursement Program.
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset, and each employee’s cultural differences, life experiences, self‑expression, and unique capabilities build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources.
New employees to Gateway will be required to successfully pass the E‑Verify employment verification check.
Required Experience:
Unclear seniority
Key Skills:
Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking.
Employment Type:
Full‑Time
Experience:
years
Vacancy:
1
#J-18808-Ljbffr
Gateway Services is North America's leading accredited pet aftercare provider, offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150 locations and 2,000 team members, we serve over 17,000 veterinary clinics across North America and have earned Great Place To Work Certification in Canada and the USA.
Pay Rate:
$18/hr
Work Hours:
Monday, Tuesday, Thursday, Friday 7 am – 5 pm; one Saturday per month. 40 hrs per week (overtime may be required based on business need).
Location:
Pet Angel – Clearwater, FL
Job Overview Our Customer Service Representatives (CSRs) are relationship‑driven professionals, the primary link between Gateway and our veterinary partners. CSRs build lasting relationships, manage customer needs, and resolve challenges with professionalism and compassion. While transportation is part of the role, CSRs spend their days engaging with clinics and communities, staying active and representing Gateway with care and integrity.
What You'll Do
Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service.
Build trusted relationships with clinic staff and families through empathy, respect, and professionalism.
Safely handle pets in the aftercare process with dignity and care.
Manage customer needs and solve problems effectively.
Support Gateway’s reputation for exceptional service in every interaction.
What We're Looking For
Strong relationship builder with excellent communication skills.
Empathetic and respectful, especially toward families and pets in our care.
Organized, dependable, and committed to customer service excellence.
Comfortable with driving responsibilities and being active throughout the day.
Pet lovers and pet parents are especially well‑suited to this role.
Reports to:
Care Center Manager
Duties & Responsibilities Relationship Management
Serve as the primary point of contact for veterinary clinics on your route.
Build and maintain strong relationships with clinic staff to ensure satisfaction and efficiency.
Maintain and support a growing account base.
Educate clients on services, answer questions, and address concerns promptly.
Collect feedback to improve service quality and enhance the overall customer experience.
Service Delivery
Address service issues proactively and, when necessary, lift concerns to the appropriate department.
Educate clinics on company services, policies, and procedures.
Ensure all pet collections from clinics are conducted with the utmost care and professionalism.
Anticipate clinic needs to provide the highest level of service quality.
Maintain proper documentation and tracking for all pets entrusted to you.
Assist with administrative tasks related to client accounts and billing inquiries.
Follow company safety guidelines, adhere to store policies, and maintain vehicle and equipment standards.
Maintain cleanliness and uniform standards.
Exhibit a positive and welcoming attitude.
Product and Service Promotion
Educate veterinary clinic staff on new product launches and commemorative merchandise.
Distribute authorized marketing materials to clinics and keep information up to date.
Identify potential sales leads and redirect them to the Business Development Manager.
Monitor inventory levels of promotional materials and request replenishments as needed.
Key Performance Indicators
Growing revenue from existing clinics (Same Store Sales Growth).
Expanding services and products within your assigned route (Organic Growth).
Retaining clinic partnerships and maintaining high satisfaction (Client Attrition Rate & NPS).
Minimizing customer complaints and ensuring on‑time exceptional service.
Education, Training & Qualifications
High school diploma or GED required as minimum.
Prior experience in customer service, account management, or route sales is highly desirable.
Proficiency in CRM systems and sales tracking tools.
Ability to work early morning hours, weekends, and holidays as needed.
Basic math and computer skills for order placement and inventory tracking.
Valid driver’s license with a clean driving record.
Skills and Abilities
Empathy and compassion for grieving pet parents.
Service excellence: dedication to delivering white‑glove customer service.
Problem solving: turning obstacles into opportunities.
Urgency and precision: responding swiftly while maintaining accuracy.
Sales expertise: educating and informing clinic staff.
Energy and professionalism: proactive with strong interpersonal skills.
Innovative problem‑solving and continuous improvement mindset.
Strong communication and customer focus.
Multitasking and account management.
Pet handling experience (training will be provided).
Independent decision‑making in a fast‑paced environment.
Technical proficiency with CRM, email, and other applications.
Physical capability to safely lift and transport animals.
Working Conditions
Provide best‑in‑class service to every client, living out our brand promise with dignity.
Daily direct interaction with veterinary clinic staff to support and inform them.
Flexible and able to respond to time‑sensitive needs.
Exposure to the emotional aspects of pet loss and grief; empathy essential.
Frequent heavy lifting in a physically active environment.\ Maintain professional appearance, uniform, and vehicle cleanliness.
You’ll Love Working With Us Because Leading with people—our teams are supportive, smart, kind, and dedicated.
Our Core Values
People First
Exceed Expectations
Honesty, Integrity & Trust (HIT)
Be Passionate and Caring
Continuously Improve
What You Can Expect From Us
Generous salary and benefits package includes:
3 national medical plans that pay 100% after the member’s deductible and copays.
2 national dental plans covering many services at no cost.
National vision plan.
Company‑paid Life/AD&D and LTD for all full‑time employees.
Opportunity to purchase additional Life/AD&D coverage at discounted rates.
Critical illness, accident and pet insurance offered as employee choice.
Tax‑savings account: HSA, Health and Dependent Care FSAs.
401(k) retirement plan.
Potential for career growth.
Employee assistance program.
Paid holidays & time off.
Sense of community.
Great Hearts & Minds scholarship program.
Gateway Tuition Reimbursement Program.
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset, and each employee’s cultural differences, life experiences, self‑expression, and unique capabilities build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources.
New employees to Gateway will be required to successfully pass the E‑Verify employment verification check.
Required Experience:
Unclear seniority
Key Skills:
Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking.
Employment Type:
Full‑Time
Experience:
years
Vacancy:
1
#J-18808-Ljbffr