Cornhusker Bank
Customer Engagement Representative I
Cornhusker Bank, Lincoln, Nebraska, United States, 68511
Current Opportunities
Customer Engagement Representative I
(Full Time)
Location: Lincoln, NE
The Customer Engagement Representative I answers incoming calls and chats from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information as well as routing calls to associates throughout the bank.
Essential Job Duties
Provides superior customer service to incoming telephone calls, written, and electronic correspondence from internal and external customers in a professional and timely manner
Resolves routine customer issues regarding a full range of customer transactions and banking products and services.
Initiates corrective action within scope of responsibility
Routes complex inquiries to appropriate individuals and departments
Protects the bank's assets/income and maintains the confidentiality of customer information
Adherence to schedule in a structured work environment
Additional Responsibilities
Prepares and maintains various records, logs, and reports
Actively participates in development of department initiatives
Representatives II and III assist with on-the-job training of new associates
Completes written procedures for assigned tasks and completes updates to procedures as necessary
Remains informed of changes in bank policies, procedures, and products
Performs other reasonable duties as assigned by immediate supervisor
Required Education, Experience and Skills
High School diploma or equivalent required
Minimum of one year previous customer service and/or banking experience required
Demonstrates a working knowledge of Microsoft Outlook, Word, and Excel
Works effectively with other work groups/individuals
Completes tasks with appropriate attention to detail; demonstrates strong organizational skills
Interacts effectively and professionally with a broad range of people in diverse corporate, economic and social environments; handles customers in circumstances requiring tact, diplomacy, and confidentiality
Equipment Used
Telephone
Computer
Scanner/copier
Other office equipment as needed
Physical Demands
Must be able to articulate thoughts and express ideas effectively using oral, written and non-verbal communication skills
Must have finger dexterity to use a keyboard, telephone, paper, files and other equipment and objects
Must be able to read reports, write and use a computer to accurately capture information
Constant Sitting
Rare standing and walking, bending, twisting, squatting, stooping, pushing and pulling
Rare lifting/carrying up to 20 lbs.
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(Full Time)
Location: Lincoln, NE
The Customer Engagement Representative I answers incoming calls and chats from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information as well as routing calls to associates throughout the bank.
Essential Job Duties
Provides superior customer service to incoming telephone calls, written, and electronic correspondence from internal and external customers in a professional and timely manner
Resolves routine customer issues regarding a full range of customer transactions and banking products and services.
Initiates corrective action within scope of responsibility
Routes complex inquiries to appropriate individuals and departments
Protects the bank's assets/income and maintains the confidentiality of customer information
Adherence to schedule in a structured work environment
Additional Responsibilities
Prepares and maintains various records, logs, and reports
Actively participates in development of department initiatives
Representatives II and III assist with on-the-job training of new associates
Completes written procedures for assigned tasks and completes updates to procedures as necessary
Remains informed of changes in bank policies, procedures, and products
Performs other reasonable duties as assigned by immediate supervisor
Required Education, Experience and Skills
High School diploma or equivalent required
Minimum of one year previous customer service and/or banking experience required
Demonstrates a working knowledge of Microsoft Outlook, Word, and Excel
Works effectively with other work groups/individuals
Completes tasks with appropriate attention to detail; demonstrates strong organizational skills
Interacts effectively and professionally with a broad range of people in diverse corporate, economic and social environments; handles customers in circumstances requiring tact, diplomacy, and confidentiality
Equipment Used
Telephone
Computer
Scanner/copier
Other office equipment as needed
Physical Demands
Must be able to articulate thoughts and express ideas effectively using oral, written and non-verbal communication skills
Must have finger dexterity to use a keyboard, telephone, paper, files and other equipment and objects
Must be able to read reports, write and use a computer to accurately capture information
Constant Sitting
Rare standing and walking, bending, twisting, squatting, stooping, pushing and pulling
Rare lifting/carrying up to 20 lbs.
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