Prime Time Solutions, Inc.
Sports-Minded Customer Service Associate
Prime Time Solutions, Inc., Worcester, Massachusetts, us, 01609
Prime Time Solutions, a marketing firm that thrives on fourth-quarter comebacks. As our Customer Service Associate for Verizon FiOS in Worcester, you’ll channel that same grit : pivoting from skeptic clients to fiber evangelists, executing alley‑oop solutions for streaming fails, and guarding our 5‑star ratings like a championship trophy. The Customer Service Associate doesn’t just know FiOS; they make it the hometown hero.
As a Customer Service Associate for Verizon FiOS, you'll begin with a training camp designed to build your expertise. Once you’re game‑ready, the Customer Service Associate scouts for customer needs, coaches them through ideal FiOS solutions, and races toward their metrics with a team that celebrates every win. Time to get off the sidelines and into the game.
Core Functions of the Customer Service Associate
Promote Verizon FiOS fiber‑optic internet by engaging Worcester residents in high‑energy community environments, highlighting speed, reliability, and value.
Educate households on the advantages of FiOS internet, explaining how fiber‑optic connectivity outperforms traditional cable for streaming, gaming, and productivity.
Assess residential internet needs and recommend tailored FiOS service bundles that maximize performance and household efficiency.
Drive team performance by meeting daily engagement and activation goals, consistently contributing to Verizon’s internet sales campaign success.
Resolve initial customer inquiries and service challenges with professionalism, ensuring positive outcomes and building trust in FiOS internet solutions.
Verify residential account details and data accuracy within Verizon’s sales platforms, maintaining compliance standards and safeguarding customer information.
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As a Customer Service Associate for Verizon FiOS, you'll begin with a training camp designed to build your expertise. Once you’re game‑ready, the Customer Service Associate scouts for customer needs, coaches them through ideal FiOS solutions, and races toward their metrics with a team that celebrates every win. Time to get off the sidelines and into the game.
Core Functions of the Customer Service Associate
Promote Verizon FiOS fiber‑optic internet by engaging Worcester residents in high‑energy community environments, highlighting speed, reliability, and value.
Educate households on the advantages of FiOS internet, explaining how fiber‑optic connectivity outperforms traditional cable for streaming, gaming, and productivity.
Assess residential internet needs and recommend tailored FiOS service bundles that maximize performance and household efficiency.
Drive team performance by meeting daily engagement and activation goals, consistently contributing to Verizon’s internet sales campaign success.
Resolve initial customer inquiries and service challenges with professionalism, ensuring positive outcomes and building trust in FiOS internet solutions.
Verify residential account details and data accuracy within Verizon’s sales platforms, maintaining compliance standards and safeguarding customer information.
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