Call Center Agent (Peru)

Job Posting This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

Duties and Responsibilities:

Responsible for managing a whole lot of incoming and outgoing calls in the operations.

Identify the needs of the client and find a solution to it.

Answering inbound calls, converting them to leads, and later to towing jobs.

Working Conditions:

Remote

Shift-based in a Call Center that works 24/7.

Pacific Time Zone

Requirements:

Minimum Intel Specs:

Processor: Core i7 8th generation (and above) or Core i5 10th generation (and above)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Minimum AMD Specs:

Processor: AMD Ryzen 5,7,9 (Minimum series 3600)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Macintosh Specs:

Processor: Core i7/i5/M1/M2

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Main Internet Speed Requirement:

Jitter: below 10ms

Latency: below 160ms

Upload: more than 25mbps

Download more than 40 mbps

Power Backup:

A reliable power backup that could sustain a minimum of 8 hours (full shift Generators, Solar Panels, Portable power inverters etc. (UPS is not enough)

Internet Backup (Secondary internet):

Jitter: below 10ms

Latency: below 160ms

Upload: minimum of 25mbps

Download: minimum of 25mbps

Power and Internet Backup is a MUST.

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