IMC Companies-National Accounts LLC
Customer Service Representative
IMC Companies-National Accounts LLC, Norfolk, Virginia, United States, 23500
Customer Service Representative IMC Companies-National Accounts LLC•Norfolk, VA, United States
Work Schedule: M-F, Generally 8am-5pm
Position Overview Customer Service Truck & Warehousing Operations: Prepare customer reports that support tracking/tracing of imports and exports. Schedule loads for pickup and delivery based on availability, stack counts and vessel schedules. Communicate all service requirements to dispatch operations and update notes in operations dispatch screens in our operating system (SWS). Audit driver documents. Send Customers POD's. Manage and maintain Missing Document Reports (MDR), along with Closed Not Invoiced (CNI) order status reports. Propose and implement procedures to improve overall customer service.
Essential Functions
Receive and enter orders reviewing and noting rates and service requirements
Track & trace import containers and schedule according to available capacity and Available Free Time
Track In bound vessels and schedule exports ensuring cargo loading within the ERD & cut off
Communicating with customers and operations regarding schedule changes and service issues
Update orders in SWS with notes and adding accessorial services and charges
Monitor and manage group and personal email accounts ensuring prompt response to customer requests
Communicate with and prepare reports for Key account ie. Goodyear, Caterpillar and K&N
Assisting with dispatch operations and collections as needed
Gather and enter needed documents into SWS ensuring prompt invoicing and driver settlements
Manage and update customer portals ie. BLUME & EDI
Greet and Assist drivers making cargo pickups or deliveries to our facility
Research warehouse cargo availability. If cargo is released and available, assign drivers doors for cargo loading as required
Alert and Direct warehouse staff as to loading and unloading of cargo
Review Bills of Lading with drivers and acquire signatures
Send documents (loading / unloading tally's & BOL's) to imaging
Send documents to customers and request authorization for final charges
File Hard copies of documents in filing cabinets
Assist truck dispatch as needed
Other duties as assigned
Overall Skills Required
Computer literate with Data entry skills
Must have intermodal experience
Excellent communication and organizational skills
Ability to multi-task
Must be forward thinking
Must be able to work independently
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Work Schedule: M-F, Generally 8am-5pm
Position Overview Customer Service Truck & Warehousing Operations: Prepare customer reports that support tracking/tracing of imports and exports. Schedule loads for pickup and delivery based on availability, stack counts and vessel schedules. Communicate all service requirements to dispatch operations and update notes in operations dispatch screens in our operating system (SWS). Audit driver documents. Send Customers POD's. Manage and maintain Missing Document Reports (MDR), along with Closed Not Invoiced (CNI) order status reports. Propose and implement procedures to improve overall customer service.
Essential Functions
Receive and enter orders reviewing and noting rates and service requirements
Track & trace import containers and schedule according to available capacity and Available Free Time
Track In bound vessels and schedule exports ensuring cargo loading within the ERD & cut off
Communicating with customers and operations regarding schedule changes and service issues
Update orders in SWS with notes and adding accessorial services and charges
Monitor and manage group and personal email accounts ensuring prompt response to customer requests
Communicate with and prepare reports for Key account ie. Goodyear, Caterpillar and K&N
Assisting with dispatch operations and collections as needed
Gather and enter needed documents into SWS ensuring prompt invoicing and driver settlements
Manage and update customer portals ie. BLUME & EDI
Greet and Assist drivers making cargo pickups or deliveries to our facility
Research warehouse cargo availability. If cargo is released and available, assign drivers doors for cargo loading as required
Alert and Direct warehouse staff as to loading and unloading of cargo
Review Bills of Lading with drivers and acquire signatures
Send documents (loading / unloading tally's & BOL's) to imaging
Send documents to customers and request authorization for final charges
File Hard copies of documents in filing cabinets
Assist truck dispatch as needed
Other duties as assigned
Overall Skills Required
Computer literate with Data entry skills
Must have intermodal experience
Excellent communication and organizational skills
Ability to multi-task
Must be forward thinking
Must be able to work independently
#J-18808-Ljbffr