Mobile Service Coordinator

Job Description The Mobile/Remote Service Coordinator is critical to the overall success of Mobile Service at the dealership.

This role coordinates and manages all Mobile Service activities within the dealership.

Skills/Knowledge

Knowledge of Service Advisor functions

Knowledge of dealership operations

Customer focused

Business acumen

People leader

Qualities

Trustworthy

Personable

Good communicator

Confident

Decisive

Organized

Skilled in conflict management

Dependable

Adaptable

Thorough

Responsibilities

Manage RO Process

RO creation

RO closeout

Process payment

Mobile Service Advisor

Ensure correct parts

RO closeout

Process payment

Manage Parts Process

Coordinate with Parts Department to ensure parts availability for repair

Coordinate with Parts Department to add additional sales opportunity parts

Ensure Mobile Service Unit is loaded with needed parts for repairs

Add parts to the RO as required

Ensure unused parts are accounted for and added back to inventory

Schedule

Coordinate with BDC (where applicable) to ensure Mobile Service Unit is adequately scheduled

Take incoming Mobile Service requests

Determine scheduled day and time, maximizing route optimization

Route

Utilize Route Optimization to set Mobile Service appointments

Dispatch

Dispatch appropriate Mobile Service Unit and Technician for requested repair

Determine if repair request is within Mobile Service scope

Customer Communication Prior to and During Repair

Confirm customer appointment

Communicate day of Mobile Service status

Customer Follow-Up

Ensure customer satisfaction

Prospect

Partner with Fleet staff to solicit Fleet business

Marketing

Partner with dealership Marketing Department to promote Mobile Service

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