Vision Information Technology
Field Technician / MDM Management
Vision Information Technology, Los Angeles, California, United States, 90079
At
Vision IT , we put people first‑our employees, their families, and our customers. We are seeking a technically proficient, customer‑focused
Field Technician – MDM Manager
to support mission‑critical systems in a classified environment. This role is responsible for managing and securing mobile and endpoint devices using
Microsoft Intune, Windows Autopilot, and modern endpoint management solutions , while serving as a trusted liaison between field services, leadership, and government stakeholders.
This is a temporary, full‑time position to provide backfill coverage for an employee on military leave. The anticipated duration is approximately 12+ months, but may be subject to change depending on the employee's return date. This position is not eligible for conversion to permanent status.
Key Responsibilities Mobile Device & Endpoint Management Administer
Microsoft Intune
for Mobile Device Management (MDM) and Mobile Application Management (MAM).
Configure and maintain
Windows Autopilot
for zero‑touch provisioning of Windows devices.
Develop, implement, and maintain
compliance policies, configuration profiles, and conditional access rules .
Monitor device health, compliance, and security posture using Intune dashboards and reporting tools.
Troubleshoot Intune enrollment, policy application, and device compliance issues.
Field Operations & Stakeholder Coordination Serve as a liaison between
unit leadership, government stakeholders, and Field Services leadership .
Support field technicians with escalated endpoint and mobile device issues in classified environments.
Participate in technical meetings, operational planning sessions, and mission readiness reviews.
Security & Compliance Ensure all endpoint management activities comply with
DoD, IC, and organizational security standards .
Assist in responding to
security incidents involving mobile and endpoint devices .
Evaluate, test, and pilot new features within the
Microsoft Intune and Autopilot ecosystem
prior to deployment.
Documentation, Training & Reporting Maintain clear, thorough documentation of IT procedures, configurations, and incident resolution steps.
Train internal staff and field technicians on Intune usage, troubleshooting, and security best practices.
Generate and present regular reports on
device compliance, application usage, and endpoint security posture .
Asset Lifecycle Management Manage the full lifecycle of corporate devices, including
procurement, deployment, sustainment, and retirement .
Ensure proper device sanitization and disposal in accordance with classified handling requirements.
Required Qualifications Active TS/SCI clearance (required)
3+ years of experience in
IT support, endpoint management, or field services .
Hands‑on experience with
Microsoft Intune, MDM/MAM, and Windows Autopilot .
Strong knowledge of
Windows 10/11, iOS, Android, and endpoint security controls .
Experience implementing
conditional access, compliance policies, and device configuration profiles .
Excellent troubleshooting, documentation, and customer service skills.
Preferred Qualifications Experience supporting
DoD or Intelligence Community (IC) environments .
Familiarity with
Microsoft Entra ID (Azure AD), Microsoft Defender, and Zero Trust architecture .
Certifications such as
CompTIA Security+, CySA+, MD‑102, ITIL , or similar.
Experience mentoring or leading field technicians.
Why Vision IT? Vision IT
is committed to a People First culture rooted in integrity, compassion, and excellence. We empower our teams to deliver secure, innovative IT solutions that support critical missions.
Benefits include:
401(k) with company match
Dental and vision coverage
Paid Time Off (PTO)
Short- and long-term disability insurance
Life & AD&D insurance
Supplemental benefits (critical illness, accident, hospital care)
Vision IT is an equal opportunity employer and is committed to diversity, equity, and inclusion in the workplace.
Create a job alert for this search Field Technician • Los Angeles, CA, United States
#J-18808-Ljbffr
Vision IT , we put people first‑our employees, their families, and our customers. We are seeking a technically proficient, customer‑focused
Field Technician – MDM Manager
to support mission‑critical systems in a classified environment. This role is responsible for managing and securing mobile and endpoint devices using
Microsoft Intune, Windows Autopilot, and modern endpoint management solutions , while serving as a trusted liaison between field services, leadership, and government stakeholders.
This is a temporary, full‑time position to provide backfill coverage for an employee on military leave. The anticipated duration is approximately 12+ months, but may be subject to change depending on the employee's return date. This position is not eligible for conversion to permanent status.
Key Responsibilities Mobile Device & Endpoint Management Administer
Microsoft Intune
for Mobile Device Management (MDM) and Mobile Application Management (MAM).
Configure and maintain
Windows Autopilot
for zero‑touch provisioning of Windows devices.
Develop, implement, and maintain
compliance policies, configuration profiles, and conditional access rules .
Monitor device health, compliance, and security posture using Intune dashboards and reporting tools.
Troubleshoot Intune enrollment, policy application, and device compliance issues.
Field Operations & Stakeholder Coordination Serve as a liaison between
unit leadership, government stakeholders, and Field Services leadership .
Support field technicians with escalated endpoint and mobile device issues in classified environments.
Participate in technical meetings, operational planning sessions, and mission readiness reviews.
Security & Compliance Ensure all endpoint management activities comply with
DoD, IC, and organizational security standards .
Assist in responding to
security incidents involving mobile and endpoint devices .
Evaluate, test, and pilot new features within the
Microsoft Intune and Autopilot ecosystem
prior to deployment.
Documentation, Training & Reporting Maintain clear, thorough documentation of IT procedures, configurations, and incident resolution steps.
Train internal staff and field technicians on Intune usage, troubleshooting, and security best practices.
Generate and present regular reports on
device compliance, application usage, and endpoint security posture .
Asset Lifecycle Management Manage the full lifecycle of corporate devices, including
procurement, deployment, sustainment, and retirement .
Ensure proper device sanitization and disposal in accordance with classified handling requirements.
Required Qualifications Active TS/SCI clearance (required)
3+ years of experience in
IT support, endpoint management, or field services .
Hands‑on experience with
Microsoft Intune, MDM/MAM, and Windows Autopilot .
Strong knowledge of
Windows 10/11, iOS, Android, and endpoint security controls .
Experience implementing
conditional access, compliance policies, and device configuration profiles .
Excellent troubleshooting, documentation, and customer service skills.
Preferred Qualifications Experience supporting
DoD or Intelligence Community (IC) environments .
Familiarity with
Microsoft Entra ID (Azure AD), Microsoft Defender, and Zero Trust architecture .
Certifications such as
CompTIA Security+, CySA+, MD‑102, ITIL , or similar.
Experience mentoring or leading field technicians.
Why Vision IT? Vision IT
is committed to a People First culture rooted in integrity, compassion, and excellence. We empower our teams to deliver secure, innovative IT solutions that support critical missions.
Benefits include:
401(k) with company match
Dental and vision coverage
Paid Time Off (PTO)
Short- and long-term disability insurance
Life & AD&D insurance
Supplemental benefits (critical illness, accident, hospital care)
Vision IT is an equal opportunity employer and is committed to diversity, equity, and inclusion in the workplace.
Create a job alert for this search Field Technician • Los Angeles, CA, United States
#J-18808-Ljbffr