GATEWAY SERVICES, INC.
Job Overview
The Client Care Specialist reporting into the Care Center Manager, is responsible for the delivery of professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations.
Duties & Responsibilities
Ensure excellent customer service, interacting via telephone, email, and in-person.
Build rapport and assist customers with product orders.
Interact and provide information in response to inquiries about products and services.
Determine client needs, offering possible solutions or follow-up as needed.
Coordinate client service requests, to ensure delivery is in accordance with client expectations.
Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.
Ensure best practices processes and procedures on all administrative and operational activities within the department.
Any other duties as assigned.
Education, Training & Qualifications
Post‑secondary degree or diploma in a related field
One year experience working within a customer service environment involving client care
A high level of integrity, ethics, and compassion for the care of the deceased is required.
Skills & Abilities
Teamwork oriented
Strong problem identification and solving skills.
Ability to effectively communicate, verbally and written.
Ability to multitask with multiple systems, while interacting with customers
Highly motivated, energetic, and able to thrive in a fast‑paced environment.
Ability to build and maintain relationships with corporate departments, key business partners and customers.
Working Conditions
Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
Prolonged periods sitting at a desk and working on a computer.
Occasionally lifting/moving 100+ lbs.
Regularly exposed to low/moderate/high noise environment
Regularly exposed to low/moderate/high heat environment
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Duties & Responsibilities
Ensure excellent customer service, interacting via telephone, email, and in-person.
Build rapport and assist customers with product orders.
Interact and provide information in response to inquiries about products and services.
Determine client needs, offering possible solutions or follow-up as needed.
Coordinate client service requests, to ensure delivery is in accordance with client expectations.
Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.
Ensure best practices processes and procedures on all administrative and operational activities within the department.
Any other duties as assigned.
Education, Training & Qualifications
Post‑secondary degree or diploma in a related field
One year experience working within a customer service environment involving client care
A high level of integrity, ethics, and compassion for the care of the deceased is required.
Skills & Abilities
Teamwork oriented
Strong problem identification and solving skills.
Ability to effectively communicate, verbally and written.
Ability to multitask with multiple systems, while interacting with customers
Highly motivated, energetic, and able to thrive in a fast‑paced environment.
Ability to build and maintain relationships with corporate departments, key business partners and customers.
Working Conditions
Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
Prolonged periods sitting at a desk and working on a computer.
Occasionally lifting/moving 100+ lbs.
Regularly exposed to low/moderate/high noise environment
Regularly exposed to low/moderate/high heat environment
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