Gateway Services Inc.
Join to apply for the
Client Care Specialist
role at
Gateway Services Inc.
Overview The Client Care Specialist, reporting to the Care Center Manager, is responsible for delivering professional, high-quality customer service through effective use of organizational skills, product knowledge, administration, and operations.
Duties & Responsibilities
Ensure excellent customer service, interacting via telephone, email, and in-person.
Build rapport and assist customers with product orders.
Interact and provide information in response to inquiries about products and services.
Determine client needs, offering possible solutions or follow-up as needed.
Coordinate client service requests to ensure delivery aligns with client expectations.
Acquire and maintain interpersonal skills and extensive product knowledge of the full range of products and services.
Ensure best practices processes and procedures on all administrative and operational activities within the department.
Any other duties as assigned.
Education, Training & Qualifications
Post-secondary degree or diploma in a related field
One year experience working within a customer service environment involving client care
A high level of integrity, ethics, and compassion for the care of the deceased is required.
Skills & Abilities
Teamwork oriented
Strong problem identification and solving skills
Effective verbal and written communication
Ability to multitask with multiple systems while interacting with customers
Highly motivated, energetic, and able to thrive in a fast-paced environment
Ability to build and maintain relationships with corporate departments, key business partners, and customers
Working Conditions
Regularly bending, stooping, crouching, kneeling, sitting; repetitive motion; hand/wrist/finger motion
Prolonged periods sitting at a desk and working on a computer
Occasionally lifting/moving up to 100+ lbs
Regularly exposed to low/moderate/high noise environments
Regularly exposed to low/moderate/high heat environments
What You Can Expect From Us
Generous salary and benefits package including multiple national medical plans
Company paid Life/AD&D and LTD for all full-time employees
Opportunity to purchase additional Life/AD&D coverage at discounted rates
Critical Illness, Accident and Pet insurance as optional benefits
HSA, Health and Dependent Care FSAs; 401(k) Retirement plan
Career growth opportunities; Employee Assistance Program
Paid holidays and time off; sense of community
Gateway Tuition Reimbursement Program
About Gateway Services Inc.: Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them. Please visit Gateway Services Inc. to learn more about us.
Pay Rate: $19/hr • Work Hours: M-F 8-4 rotating Saturdays • Location: Fond Memories-Austin, TX
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com. New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov.
40 hrs minimum | M-F 8-4 rotating Saturdays
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Veterinary Services
Note: Referrals increase your chances of interviewing at Gateway Services Inc. by 2x.
#J-18808-Ljbffr
Client Care Specialist
role at
Gateway Services Inc.
Overview The Client Care Specialist, reporting to the Care Center Manager, is responsible for delivering professional, high-quality customer service through effective use of organizational skills, product knowledge, administration, and operations.
Duties & Responsibilities
Ensure excellent customer service, interacting via telephone, email, and in-person.
Build rapport and assist customers with product orders.
Interact and provide information in response to inquiries about products and services.
Determine client needs, offering possible solutions or follow-up as needed.
Coordinate client service requests to ensure delivery aligns with client expectations.
Acquire and maintain interpersonal skills and extensive product knowledge of the full range of products and services.
Ensure best practices processes and procedures on all administrative and operational activities within the department.
Any other duties as assigned.
Education, Training & Qualifications
Post-secondary degree or diploma in a related field
One year experience working within a customer service environment involving client care
A high level of integrity, ethics, and compassion for the care of the deceased is required.
Skills & Abilities
Teamwork oriented
Strong problem identification and solving skills
Effective verbal and written communication
Ability to multitask with multiple systems while interacting with customers
Highly motivated, energetic, and able to thrive in a fast-paced environment
Ability to build and maintain relationships with corporate departments, key business partners, and customers
Working Conditions
Regularly bending, stooping, crouching, kneeling, sitting; repetitive motion; hand/wrist/finger motion
Prolonged periods sitting at a desk and working on a computer
Occasionally lifting/moving up to 100+ lbs
Regularly exposed to low/moderate/high noise environments
Regularly exposed to low/moderate/high heat environments
What You Can Expect From Us
Generous salary and benefits package including multiple national medical plans
Company paid Life/AD&D and LTD for all full-time employees
Opportunity to purchase additional Life/AD&D coverage at discounted rates
Critical Illness, Accident and Pet insurance as optional benefits
HSA, Health and Dependent Care FSAs; 401(k) Retirement plan
Career growth opportunities; Employee Assistance Program
Paid holidays and time off; sense of community
Gateway Tuition Reimbursement Program
About Gateway Services Inc.: Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them. Please visit Gateway Services Inc. to learn more about us.
Pay Rate: $19/hr • Work Hours: M-F 8-4 rotating Saturdays • Location: Fond Memories-Austin, TX
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com. New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov.
40 hrs minimum | M-F 8-4 rotating Saturdays
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Veterinary Services
Note: Referrals increase your chances of interviewing at Gateway Services Inc. by 2x.
#J-18808-Ljbffr