AmeriCU Credit Union
Base Pay Range
$19.00/hr - $22.00/hr
Location: 231 Hill Rd, Rome NY 13341
Status: Full Time
On‑site work required in Rome, NY
Position is overtime eligible and incentive earning eligible.
Who Are We? AmeriCU is a not‑for‑profit credit union based in Rome, NY with assets in excess of $2.7 Billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, our employees, and our communities. In 2025, we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 38th nationwide!
Position Call Center Representative
Call Center Representative you will:
Serve members by determining requirements; answering inquiries; resolve problems; fulfilling requests; maintaining member account data.
Manage and expand relationships with members and prospective members by providing professional and quality member service and sales that meet or exceed member expectations.
Demonstrate clear verbal and written communication via telephone, email, chat, and/or video chat.
What You’ll Do
Manage a high volume of inbound/outbound calls in a timely manner.
Build sustainable relationships and engage members by providing superior service and support.
Perform problem resolution in addition to offering products and services that may fit their needs.
Process loan applications and maintain thorough knowledge of underwriting guidelines and procedures.
Maintain knowledge of and adhere to internal procedures and compliance and risk controls per credit union and regulatory standards (Bank Secrecy Act, SAFE Act).
Educate, encourage, and upsell members on alternative delivery channels and digital processes to improve efficiency.
Meet or exceed individual competencies and goals while contributing to overall organization goals.
Verify and maintain member information captured in Core and CRM systems.
Keep equipment operational and report malfunctions.
Update job knowledge by engaging in educational opportunities and referring to knowledge‑base articles to improve product/service knowledge and performance.
Uphold the mission and vision that align with AmeriCU’s core values and strategic direction.
Register in the NMLS database and maintain personal information accurately.
Benefits
Competitive rates on Medical, Dental, and Vision plans
Generous Health Savings Account contribution
Paid Holidays
Paid Time Off
Employee Appreciation Events
401(k) Matching after 1 year of employment
Employee Assistance Program
Tuition Reimbursement for full‑time employees after 1 year
Life and Accidental Death & Dismemberment Insurance free to all full‑time employees
Enhanced Short‑Term Disability at no cost
Senior Level Entry level
Employment Type Full‑time
Job Function Other
Industries Banking
Referrals increase your chances of interviewing at AmeriCU Credit Union by 2x.
Get notified about new Call Center Representative jobs in Rome, NY.
Read more about our community and why AmeriCU: https://www.americu.org/in-our-community/ | https://www.americu.org/why-americu/
#J-18808-Ljbffr
Location: 231 Hill Rd, Rome NY 13341
Status: Full Time
On‑site work required in Rome, NY
Position is overtime eligible and incentive earning eligible.
Who Are We? AmeriCU is a not‑for‑profit credit union based in Rome, NY with assets in excess of $2.7 Billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, our employees, and our communities. In 2025, we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 38th nationwide!
Position Call Center Representative
Call Center Representative you will:
Serve members by determining requirements; answering inquiries; resolve problems; fulfilling requests; maintaining member account data.
Manage and expand relationships with members and prospective members by providing professional and quality member service and sales that meet or exceed member expectations.
Demonstrate clear verbal and written communication via telephone, email, chat, and/or video chat.
What You’ll Do
Manage a high volume of inbound/outbound calls in a timely manner.
Build sustainable relationships and engage members by providing superior service and support.
Perform problem resolution in addition to offering products and services that may fit their needs.
Process loan applications and maintain thorough knowledge of underwriting guidelines and procedures.
Maintain knowledge of and adhere to internal procedures and compliance and risk controls per credit union and regulatory standards (Bank Secrecy Act, SAFE Act).
Educate, encourage, and upsell members on alternative delivery channels and digital processes to improve efficiency.
Meet or exceed individual competencies and goals while contributing to overall organization goals.
Verify and maintain member information captured in Core and CRM systems.
Keep equipment operational and report malfunctions.
Update job knowledge by engaging in educational opportunities and referring to knowledge‑base articles to improve product/service knowledge and performance.
Uphold the mission and vision that align with AmeriCU’s core values and strategic direction.
Register in the NMLS database and maintain personal information accurately.
Benefits
Competitive rates on Medical, Dental, and Vision plans
Generous Health Savings Account contribution
Paid Holidays
Paid Time Off
Employee Appreciation Events
401(k) Matching after 1 year of employment
Employee Assistance Program
Tuition Reimbursement for full‑time employees after 1 year
Life and Accidental Death & Dismemberment Insurance free to all full‑time employees
Enhanced Short‑Term Disability at no cost
Senior Level Entry level
Employment Type Full‑time
Job Function Other
Industries Banking
Referrals increase your chances of interviewing at AmeriCU Credit Union by 2x.
Get notified about new Call Center Representative jobs in Rome, NY.
Read more about our community and why AmeriCU: https://www.americu.org/in-our-community/ | https://www.americu.org/why-americu/
#J-18808-Ljbffr