North Carolina State University
Temporary Ask Us Library Technician
North Carolina State University, Raleigh, North Carolina, United States, 27601
Total Job Title
Temporary Ask Us Library Technician
Essential Job Duties This position serves as Ask Us Technician for the Libraries in the Access Services Department. The incumbent provides information and circulation services, including opening and closing procedures, at the Ask Us service points, fast‑paced environments where people go to get help, whether it’s finding a book or signing up for a technology consultation. The incumbent(s) will act as the Service Manager on duty at the service desk, supervising Student Assistants and ensuring library policies and procedures are followed. The incumbent(s) also provide virtual reference through the Ask Us chat service as well as in‑person basic reference services to faculty, students, and staff. The position monitors and troubleshoots patron computing, printing, and staff computing tools, resolves problems for clients, and assists in ensuring the safety and security of people and materials in a high‑volume, high‑technology research library. The incumbent uses independent judgment and navigates ambiguity to enable excellent user experiences and make the hard things easy for the NC State community.
Department Information Job City & State: Raleigh, NC
Department: Access Services
Wolfpack Perks and Benefits As a Pack member,
you belong here , and can enjoy
exclusive perks
designed to enhance your personal and professional well‑being. As you consider this opportunity, we encourage you to review our
Employee Value Proposition
and learn more about what makes NC State the best place to learn and work for everyone.
What we offer:
Health Insurance for Temporary Employees
Enhance your career with
LEAD courses
Attend
non‑revenue generating sporting events for free.
Attain work‑life balance with our
Childcare discounts ,
Wellness & Recreation Membership , and
Wellness Programs
that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part‑Time or Full‑Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Requirements and Preferences Work Schedule 30 hours/week; Sunday - Thursday 6:30 am to 3:00 pm
Minimum Experience/Education Previous experience working in a library.
Department Required Skills
Significant and relevant experience providing public/customer service or delivering instruction.
Ability to work effectively in a high‑volume, high‑demand environment, and to manage multiple, sometimes competing, priorities.
Familiarity with the services, spaces, technology, and collections provided in a modern library environment.
Ability to work independently as well as part of a team.
Excellent communication skills.
Flexibility and willingness to learn new information and take on new tasks.
Preferred Years Experience, Skills, Training, Education
Bachelor's degree.
Basic technological skills including an awareness of new and academic technologies.
Experience using library technology.
Demonstrated effective verbal and written communication skills.
Coursework or experience in research services/reference.
Ability to evaluate, understand, and respond to research questions. Strong commitment to service.
Recruitment Details Amendments Range: $25/hour
Applicant Information EEO Statement NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability‑related accommodations in the application and interview process are welcome to contact 919‑513‑0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515‑2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E‑Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
#J-18808-Ljbffr
Essential Job Duties This position serves as Ask Us Technician for the Libraries in the Access Services Department. The incumbent provides information and circulation services, including opening and closing procedures, at the Ask Us service points, fast‑paced environments where people go to get help, whether it’s finding a book or signing up for a technology consultation. The incumbent(s) will act as the Service Manager on duty at the service desk, supervising Student Assistants and ensuring library policies and procedures are followed. The incumbent(s) also provide virtual reference through the Ask Us chat service as well as in‑person basic reference services to faculty, students, and staff. The position monitors and troubleshoots patron computing, printing, and staff computing tools, resolves problems for clients, and assists in ensuring the safety and security of people and materials in a high‑volume, high‑technology research library. The incumbent uses independent judgment and navigates ambiguity to enable excellent user experiences and make the hard things easy for the NC State community.
Department Information Job City & State: Raleigh, NC
Department: Access Services
Wolfpack Perks and Benefits As a Pack member,
you belong here , and can enjoy
exclusive perks
designed to enhance your personal and professional well‑being. As you consider this opportunity, we encourage you to review our
Employee Value Proposition
and learn more about what makes NC State the best place to learn and work for everyone.
What we offer:
Health Insurance for Temporary Employees
Enhance your career with
LEAD courses
Attend
non‑revenue generating sporting events for free.
Attain work‑life balance with our
Childcare discounts ,
Wellness & Recreation Membership , and
Wellness Programs
that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part‑Time or Full‑Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Requirements and Preferences Work Schedule 30 hours/week; Sunday - Thursday 6:30 am to 3:00 pm
Minimum Experience/Education Previous experience working in a library.
Department Required Skills
Significant and relevant experience providing public/customer service or delivering instruction.
Ability to work effectively in a high‑volume, high‑demand environment, and to manage multiple, sometimes competing, priorities.
Familiarity with the services, spaces, technology, and collections provided in a modern library environment.
Ability to work independently as well as part of a team.
Excellent communication skills.
Flexibility and willingness to learn new information and take on new tasks.
Preferred Years Experience, Skills, Training, Education
Bachelor's degree.
Basic technological skills including an awareness of new and academic technologies.
Experience using library technology.
Demonstrated effective verbal and written communication skills.
Coursework or experience in research services/reference.
Ability to evaluate, understand, and respond to research questions. Strong commitment to service.
Recruitment Details Amendments Range: $25/hour
Applicant Information EEO Statement NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability‑related accommodations in the application and interview process are welcome to contact 919‑513‑0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515‑2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E‑Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
#J-18808-Ljbffr