NC State University
Temporary Ask Us Library Technician
NC State University, Raleigh, North Carolina, United States, 27601
Please see Special Instructions for more details.
Along with the application, please include your resume.
Position Information
Posting Number: PG195699TM
Position Number: 25MR1262
Position Type: Temporary
This position serves as Ask Us Technician for the Libraries in the Access Services Department. The incumbent provides information and circulation services, including opening and closing procedures, at the Ask Us service points, fast-paced environments where people go to get help, whether it’s finding a book or signing up for a technology consultation. The incumbent(s) will act as the Service Manager on duty at the service desk, responsible for supervising Student Assistants and ensuring Libraries policies and procedures are followed. The incumbent(s) also provide virtual reference through our Ask Us chat service as well as in person basic reference services to faculty, students, and staff. The position monitors and troubleshoots patron computing, printing, and staff computing tools, resolves problems for clients, and assists in ensuring the safety and security of people and materials in a high-volume, high-technology research library. The incumbent uses independent judgment and navigates ambiguity to enable excellent user experiences and make the hard things easy for the NC State community.
Is Time Limited No
Wolfpack Perks and Benefits As a Pack member,
you belong here,
and can enjoy
exclusive perks
designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our
Employee Value Proposition
and learn more about what makes NC State the best place to learn and work for everyone.
Attend
non-revenue generating sporting events for free.
Attain Work-life balance with our
Childcare discounts ,
Wellness & Recreation Membership , and
Wellness Programs
that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Department Information Department: Access Services
Working Title: Temporary Ask Us Library Technician
Position Information Requirements and Preferences Work Schedule 30 hours/week; Sunday - Thursday 6:30 am to 3:00pm
Other Work/Responsibilities Previous experience working in a library.
Department Required Skills
Significant and relevant experience providing public/customer service or delivering instruction.
Ability to work effectively in a high-volume, high-demand environment, and to manage multiple, sometimes competing, priorities.
Familiarity with the services, spaces, technology, and collections provided in a modern library environment.
Ability to work independently as well as part of a team.
Flexibility and willingness to learn new information and take on new tasks.
Preferred Years Experience, Skills, Training, Education
Basic technological skills including an awareness of new and academic technologies.
Experience using library technology.
Demonstrated effective verbal and written communication skills.
Coursework or experience in research services/reference.
Ability to evaluate, understand, and respond to research questions. Strong commitment to service.
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or
workatncstate@ncsu.edu . Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Supplemental Questions Required fields are indicated with an asterisk (*).
How did you learn of this opportunity?
NCSU Website
Job Alert (automated email from our system)
NCSU Executive Search Services
Monster.com
CareerBuilder.com
InsideHigherEd.com
HigherEdJobs.com
Other Online Job Board
Carolina Job Finder / Employment Guide
Job / Career Fair
The Chronicle of Higher Education
Professional Journal
Print Advertisement (Newspaper / Periodical)
Radio / Television Advertisement
Professional Organization
Higher Education Recruitment Consortium (HERC)
Direct Contact from NCSU HR Representative / Recruiter
NCSU Employee Referral
Social Media (LinkedIn, Twitter, Facebook, Other)
Other
If you learned about this vacancy from "other source" or "other website", please provide the source. (Open Ended Question)
Required Documents
Resume
Optional Documents NC STATE UNIVERSITY RALEIGH, NC 27695 PHONE: (919) 515-2011
#J-18808-Ljbffr
Position Information
Posting Number: PG195699TM
Position Number: 25MR1262
Position Type: Temporary
This position serves as Ask Us Technician for the Libraries in the Access Services Department. The incumbent provides information and circulation services, including opening and closing procedures, at the Ask Us service points, fast-paced environments where people go to get help, whether it’s finding a book or signing up for a technology consultation. The incumbent(s) will act as the Service Manager on duty at the service desk, responsible for supervising Student Assistants and ensuring Libraries policies and procedures are followed. The incumbent(s) also provide virtual reference through our Ask Us chat service as well as in person basic reference services to faculty, students, and staff. The position monitors and troubleshoots patron computing, printing, and staff computing tools, resolves problems for clients, and assists in ensuring the safety and security of people and materials in a high-volume, high-technology research library. The incumbent uses independent judgment and navigates ambiguity to enable excellent user experiences and make the hard things easy for the NC State community.
Is Time Limited No
Wolfpack Perks and Benefits As a Pack member,
you belong here,
and can enjoy
exclusive perks
designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our
Employee Value Proposition
and learn more about what makes NC State the best place to learn and work for everyone.
Attend
non-revenue generating sporting events for free.
Attain Work-life balance with our
Childcare discounts ,
Wellness & Recreation Membership , and
Wellness Programs
that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Department Information Department: Access Services
Working Title: Temporary Ask Us Library Technician
Position Information Requirements and Preferences Work Schedule 30 hours/week; Sunday - Thursday 6:30 am to 3:00pm
Other Work/Responsibilities Previous experience working in a library.
Department Required Skills
Significant and relevant experience providing public/customer service or delivering instruction.
Ability to work effectively in a high-volume, high-demand environment, and to manage multiple, sometimes competing, priorities.
Familiarity with the services, spaces, technology, and collections provided in a modern library environment.
Ability to work independently as well as part of a team.
Flexibility and willingness to learn new information and take on new tasks.
Preferred Years Experience, Skills, Training, Education
Basic technological skills including an awareness of new and academic technologies.
Experience using library technology.
Demonstrated effective verbal and written communication skills.
Coursework or experience in research services/reference.
Ability to evaluate, understand, and respond to research questions. Strong commitment to service.
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or
workatncstate@ncsu.edu . Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Supplemental Questions Required fields are indicated with an asterisk (*).
How did you learn of this opportunity?
NCSU Website
Job Alert (automated email from our system)
NCSU Executive Search Services
Monster.com
CareerBuilder.com
InsideHigherEd.com
HigherEdJobs.com
Other Online Job Board
Carolina Job Finder / Employment Guide
Job / Career Fair
The Chronicle of Higher Education
Professional Journal
Print Advertisement (Newspaper / Periodical)
Radio / Television Advertisement
Professional Organization
Higher Education Recruitment Consortium (HERC)
Direct Contact from NCSU HR Representative / Recruiter
NCSU Employee Referral
Social Media (LinkedIn, Twitter, Facebook, Other)
Other
If you learned about this vacancy from "other source" or "other website", please provide the source. (Open Ended Question)
Required Documents
Resume
Optional Documents NC STATE UNIVERSITY RALEIGH, NC 27695 PHONE: (919) 515-2011
#J-18808-Ljbffr