Kentro Estelle iLab is hiring: HR Coordinator in Chicago

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an energetic, people-loving HR Coordinator who thrives in customer-facing environments and wants to build a long-term career in Human Resources. If you’re a recent graduate, intern, or coming from hospitality, and/or customer service focused role, this is an exciting opportunity to pivot your people skills into HR. In this highly visible role, you’ll be the first hello, the trusted go-to, and the friendly face employees associate with HR. You don’t need years of HR experience—what matters most is your curiosity, professionalism, and genuine desire to help people succeed at work, along with a fearless willingness to step into new territory, ask questions, and learn skills you may not have yet. We’re looking for someone excited to understand how the various HR functions operate, improve processes, and help build programs and experiences from the ground up. This is more than an administrative position, it’s a hands‑on, career-launching role where you’ll learn the full employee lifecycle while helping shape a positive, engaging workplace culture. Responsibilities: Welcome employees, and serve as the friendly, approachable first point of contact for HR-related questions. Use your customer service mindset to listen, problem‑solve, and guide employees to the right resources. Create a positive, supportive experience in every interaction, whether in person, email, or phone. Lead new hire orientation and onboarding, ensuring every employee feels prepared, confident, and excited on day one. Support the preparation of HR data and reports requested by departments such as Business Development, Executive Leadership, Finance, and Operations. Assist with tracking and organizing workforce metrics (headcount, onboarding activity, turnover, compliance-related data, etc.) Learn how HR data is used to support business decisions, planning, and strategy. Assist with drafting, updating, and organizing HR documentation, guides, and workflows using modern tools and technology. Bring curiosity and ideas around how AI can improve efficiency, accuracy, and the employee experience—while maintaining confidentiality and sound judgment. Help ensure HR data is accurate, timely, and presented clearly for internal stakeholders. Maintain accurate employee records in our HR systems with strong attention to detail. Work closely with Payroll, IT, and managers to ensure a seamless employee experience. Build strong relationships across departments and levels of the organization. Assist with HR compliance activities and learn how policies align with federal, state, and local employment requirements. Help interpret HR policies and procedures, providing clear, consistent guidance to employees while knowing when to elevate complex questions. This Role Is Perfect for You If… You’re a recent graduate, intern, or early-career professional eager to break into HR. You come from hospitality, retail, customer service, or front-facing roles and love working with people. You’re known for being friendly, reliable, organized, and calm under pressure. You enjoy helping others, answering questions, and creating positive experiences. You want a role where you can learn, grow, and build a real HR career, not just do paperwork. Location: Hybrid in McLean, VA Experience & Education Internship experience, entry-level roles, or customer-facing work experience strongly encouraged. Bachelor’s degree in human resources, Business Administration, or a related field preferred (or in progress). Skills That Set You Apart People-First Mindset : Warm, approachable, and service-oriented. Strong Communicator : Clear, professional verbal and written communication skills. Organized & Detail-Oriented : Able to juggle multiple tasks while handling confidential information. Tech-Comfortable : Willing to learn HR systems and comfortable with Microsoft Office tools. Proactive Learner : Curious, motivated, and excited to grow your HR knowledge. Trustworthy : Exercises discretion and sound judgment always. Benefits We offer a competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401(k) including an employer match, discount perks, rewards, and more. We invest in our employees—every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We support your curiosity and sustaining a culture that prioritizes continuous professional development. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply, please use the application button at the bottom of this job description or the button at the top. Upload your résumé and complete all the application steps. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us. #J-18808-Ljbffr