National Black MBA Association
VOC Insight Consultant — Customer Experience & Data Analytics
National Black MBA Association, Chicago, Illinois, United States, 60290
A prominent non-profit organization is seeking a Consultant for Voice of Customer Management in Chicago. This role involves managing VOC platforms, collaborating with technology teams, and leading projects to enhance customer experience. Candidates should have at least eight years of experience in business information analysis and be proficient in customer feedback tools like Qualtrics. The position offers competitive benefits and a commitment to diversity and inclusion.
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