Manager of Toll Collection Systems Technologies

Manager of Toll Collection Systems Technologies  

Interested candidates must apply to the Manager of Toll Collection Systems Technologies posting by visiting careers.paturnpike.com by August 14, 2025.  

The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”!  Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce.  The PTC operates a 565-mile system with over 205 million transactions annually.  Together, we are building the highway of the future. 

The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for Flexible Work Options* such as:  

Hybrid Work  - combination of remote and in-person reporting 

Alternate Work Schedule  - flexibility to adjust work schedule length to complete work week in fewer days 

*Some options may require completion of probationary period.  

The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options.   

Applicants must be currently authorized to work in the United States on a full-time basis.  The Commission will not sponsor applicants for work visas.  

Job Purpose and Summary  

This position is responsible for planning and managing the continuous developments to toll collection (TC) systems for the Pennsylvania Turnpike Commission (PTC). Work involves managing multiple projects and coordinating between PTC departments and external contractors. Work is performed with considerable independence and reviewed by a professional superior for attainment of program goals, customer service, and overall performance. Supervision is exercised over internal and external professional and technical staff. 

Essential Functions & Responsibilities  

Manages, plans, and organizes TC Systems Technologies operations and internal/external staff functions including supervision, performance management, delegation of work assignments, and review of work product. 

Manages, oversees, and participates in the installation, integration, testing, performance, and maintenance of TC systems, ensuring system accuracy, reliability and efficiency. 

Manages the administration of TC Systems Technologies projects. Participates in the planning and development of the scope of work for both long and short-term projects with functional business managers. Determines project feasibility, prepares cost/benefit analyses, and negotiates priorities.  

Manages and monitors the project lifecycle to ensure projects are completed in a timely manner and in accordance with the established project guidelines. Prepares progress reports and conducts project meetings. Identifies potential issues and makes recommendations for resolution. 

Manages and actively participates in request for proposal (RFP) activities for the development of new contracts to award future acquisitions of tolling equipment and services. 

Monitors and participates in the development of departmental and project budgets. 

Reviews traffic data and coordinates information with other departments, vendors, contractors, and integrators on construction contracts for interchanges, toll plaza improvements, and installation of tolling equipment. 

Maintains the inventory and warranty of existing in-lane equipment. 

Provides technical direction in the resolution of unique and complex problems associated with projects. 

Monitors data flows across lane, plaza, host, and Back Office systems. 

Ensures compliance with policies and procedures as outlined in the operating and reciprocity agreements and the inter-CSC reporting file specifications. 

Ensures that TC systems meet the needs and expectations of customers, and conform to standards set by internal policies and national standards on interoperability. 

Maintains professional liaison with staff, consultants, and other governmental agencies. 

Conducts, attends, and represents the PTC at committees, meetings, and other planning groups. 

Uses situational awareness to anticipate and prevent accidents.     

Performs related duties as assigned. 

Qualifications  

Eleven (11) years of experience analyzing, designing, or serving as a project manager for tolling or other real-time system technologies; 
OR 
Seven (7) years of experience analyzing, designing, or serving as a project manager for tolling or other real-time system technologies AND a bachelor’s degree in information technology, engineering, business administration, or related field.  
Equivalent combination of education and/or experience may be accepted. 

Two (2) of the years of experience must be in a supervisory capacity. 

Possession of a valid driver’s license. Must obtain and maintain a valid Pennsylvania driver’s license within six (6) months of employment. 

Competencies  

Communication Proficiency 

Customer/Client Focused 

Decision Making and Independent Judgment 

Financial Management 

Flexibility 

Initiative Driven 

Innovation 

Leadership 

Problem Solving/Analysis 

Technical Capacity 

Physical Demands and Work Environment  

Position demands include frequent speaking, writing, and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Position requires occasional travel and/or fieldwork with exposure to roadway traffic. Occasionally works outside of normal business hours for assigned work assignments. 

Office environment with low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.   

Benefits   

The selected candidate will be offered an exceptional benefits package which includes comprehensive medical, dental, vision and prescription coverage, along with a benefit plan for retirement.  In addition, leave programs, tuition reimbursement, employee assistance program, and alternative work schedules are available to employees.   

The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.