Combined Metals of Chicago is hiring: IT Helpdesk Technician- Entry Level in Ham

Key Responsibilities • Serve as the first point of contact for IT support requests via phone, email, or Fresh-service ticketing system. • Troubleshoot Windows desktops/laptops, printers, scanners, handheld devices, and production PCs. • Install, configure, and maintain operating systems, business applications, and end-user devices. • Provide user account management (Active Directory, Microsoft 365, ERP, permissions) including password resets. • Support Microsoft 365 apps: Outlook, Teams, SharePoint, OneDrive, and Teams Voice. • Assist with onboarding/offboarding employees, including setting up or disabling user accounts and equipment. • Document incidents, service requests, and resolutions. • Escalate unresolved issues to higher-level IT staff and follow up to ensure resolution and satisfaction. • Perform basic network troubleshooting (LAN/WAN/Wi-Fi/VPN). • Maintain accurate IT asset records and inventory. • Collaborate with infrastructure teams on complex issues or outages. • Assist with system updates, patches, security configurations, and IT process improvements. • Participate in IT projects, software deployments, and process improvement initiatives. • Travel between company locations as needed (mileage reimbursed) and assist with equipment moves/setup. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.