Sun Technologies
: CompTIA A+ , Hardware , imaging , printers , Software , Troubleshooting
Location
, Texas
Duration : Expected to be 3 months contract with the possible extension
Job Description
Work hours: Mon to Friday (8:00am to 5:00pm) (8hrs a day) Pay Range:
$
22-25/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications. Featured Benefits: Medical Insurance in compliance with the ACA 401(k) Sick leave in compliance with applicable state, federal, and local laws Education and qualifications: Desktop Support in an Enterprise environment: 2-3 years Description: The Desktop Support Technician will be responsible for all end users support services local and remote, including break-fix, desk-side support, new system installation, and inventory and asset tracking activities. In addition, this position will provide in-depth technical hardware and software troubleshooting and support for all PC\Mac desktop, laptop and mobile device platforms. Primary responsibilities: Technical Support for End User PC’s\Mac’s workstations, hardware, software, peripherals and printers. • Deploy new PC’s\Mac’s for End Users,(Lifecycle Management) including hardware, software,and OS imaging. • Support software and hardware refresh/upgrade/configuration efforts – Windows 10,Microsoft Office, Proprietary applications, etc. • Plan, prioritize, organize and complete work to meet established SLA’s adherence, KPI’s andEnd User Compute objectives. • Perform Installs, Moves, Add and Changes (IMACs) of hardware and software. • Maintain required documentation involved in asset tracking/deployments to ensure accuratebilling with respect to internal chargeback model. • Provide technical support and expertise to install, maintain and ensure effective performanceof hardware and software. • Analyze technical problems and recommends and applies required solutions. • Educate end users when installing new equipment or software • Experience with Autopilot or MDT deployment tools. • Performs tasks to improve the efficiency, reliability, availability, and stability of thecomputing environment. • Maintains documentation to ensure efficient and accurate department operations. • Support AV systems and equipment for onsite and remote locations as needed • Support VIP/Executive level user base on daily basis • Assist in remotely supporting users at all company and potential WFH locations • O365 practical experience • Asset management practical experience • Bitlocker or encryption software experience • HDA Service Desk Software experience or similar Service Desk ITIL compliant software • Microsoft Teams Support and Operational experience • Team Player, Positive and with can do attitude • Ability to work in a fast-paced environment with daily reprioritization • Good written and communication skills to all levels of Management and end users • Outstanding Customer Service Skills • Dell Support Experience • Bilingual preferred but not required • Other duties as assigned
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Work hours: Mon to Friday (8:00am to 5:00pm) (8hrs a day) Pay Range:
$
22-25/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications. Featured Benefits: Medical Insurance in compliance with the ACA 401(k) Sick leave in compliance with applicable state, federal, and local laws Education and qualifications: Desktop Support in an Enterprise environment: 2-3 years Description: The Desktop Support Technician will be responsible for all end users support services local and remote, including break-fix, desk-side support, new system installation, and inventory and asset tracking activities. In addition, this position will provide in-depth technical hardware and software troubleshooting and support for all PC\Mac desktop, laptop and mobile device platforms. Primary responsibilities: Technical Support for End User PC’s\Mac’s workstations, hardware, software, peripherals and printers. • Deploy new PC’s\Mac’s for End Users,(Lifecycle Management) including hardware, software,and OS imaging. • Support software and hardware refresh/upgrade/configuration efforts – Windows 10,Microsoft Office, Proprietary applications, etc. • Plan, prioritize, organize and complete work to meet established SLA’s adherence, KPI’s andEnd User Compute objectives. • Perform Installs, Moves, Add and Changes (IMACs) of hardware and software. • Maintain required documentation involved in asset tracking/deployments to ensure accuratebilling with respect to internal chargeback model. • Provide technical support and expertise to install, maintain and ensure effective performanceof hardware and software. • Analyze technical problems and recommends and applies required solutions. • Educate end users when installing new equipment or software • Experience with Autopilot or MDT deployment tools. • Performs tasks to improve the efficiency, reliability, availability, and stability of thecomputing environment. • Maintains documentation to ensure efficient and accurate department operations. • Support AV systems and equipment for onsite and remote locations as needed • Support VIP/Executive level user base on daily basis • Assist in remotely supporting users at all company and potential WFH locations • O365 practical experience • Asset management practical experience • Bitlocker or encryption software experience • HDA Service Desk Software experience or similar Service Desk ITIL compliant software • Microsoft Teams Support and Operational experience • Team Player, Positive and with can do attitude • Ability to work in a fast-paced environment with daily reprioritization • Good written and communication skills to all levels of Management and end users • Outstanding Customer Service Skills • Dell Support Experience • Bilingual preferred but not required • Other duties as assigned
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