Russell, Tobin & Associates
Russell Tobin is hiring for their direct technology client on a direct basis.
Job Title: Desktop Support Technician
Job Type: Contract (3 Months – Long-Term Potential)
Location: Onsite – Dallas, TX 75234
Schedule: Monday-Friday, 8:00 AM – 5:00 PM
Payrate: $25/h on W2
Job Summary
We are seeking a skilled and customer-focused
Desktop Support Technician
to provide comprehensive end-user support in a fast-paced enterprise environment. This role will support both local and remote users, delivering high-quality technical assistance for hardware, software, and mobile devices. The ideal candidate has strong troubleshooting skills, excellent communication abilities, and a service-oriented mindset when working with employees at all levels, including executive leadership. Key Responsibilities
Provide
desktop and desk-side technical support
for end-user workstations, laptops, mobile devices, peripherals, and printers (PC and Mac). Troubleshoot and resolve
hardware and software issues , including operating systems, office applications, and proprietary tools. Deploy new systems as part of
device lifecycle management , including imaging, configuration, and setup. Support
hardware and software refresh and upgrade initiatives , including OS and application updates. Perform
Installs, Moves, Adds, and Changes (IMACs)
for hardware and software. Track and maintain accurate
asset inventory and deployment documentation . Support
VIP and executive-level users , ensuring a high standard of customer service. Assist with
remote user support
and collaborate with service desk teams as needed. Support
audio/visual systems
for onsite and remote meeting environments. Educate end users on newly installed equipment and software. Follow established SLAs, KPIs, and best practices to meet service objectives. Maintain accurate documentation to support operational efficiency and reporting. Contribute to improving the
stability, reliability, and efficiency
of the computing environment. Required Qualifications
Proven experience providing
desktop or end-user IT support
in an enterprise environment. Strong troubleshooting skills across
Windows and macOS platforms . Experience with
Microsoft Office / O365
and collaboration tools such as
Microsoft Teams . Hands-on experience with
asset management and device tracking . Familiarity with
encryption tools
(e.g., BitLocker or similar). Experience working with
IT service desk or ticketing systems
(ITIL-aligned preferred). Excellent verbal and written communication skills. Strong
customer service orientation , including support for leadership and executive users. Ability to work onsite and in a fast-paced environment with shifting priorities. Preferred Qualifications
Experience with
device deployment tools
(e.g., Autopilot, MDT, or similar). Familiarity with
Dell hardware environments . Experience supporting
AV systems
and conferencing equipment. Bilingual skills are a plus. Ability to lift and move standard IT equipment as required Benefits
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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We are seeking a skilled and customer-focused
Desktop Support Technician
to provide comprehensive end-user support in a fast-paced enterprise environment. This role will support both local and remote users, delivering high-quality technical assistance for hardware, software, and mobile devices. The ideal candidate has strong troubleshooting skills, excellent communication abilities, and a service-oriented mindset when working with employees at all levels, including executive leadership. Key Responsibilities
Provide
desktop and desk-side technical support
for end-user workstations, laptops, mobile devices, peripherals, and printers (PC and Mac). Troubleshoot and resolve
hardware and software issues , including operating systems, office applications, and proprietary tools. Deploy new systems as part of
device lifecycle management , including imaging, configuration, and setup. Support
hardware and software refresh and upgrade initiatives , including OS and application updates. Perform
Installs, Moves, Adds, and Changes (IMACs)
for hardware and software. Track and maintain accurate
asset inventory and deployment documentation . Support
VIP and executive-level users , ensuring a high standard of customer service. Assist with
remote user support
and collaborate with service desk teams as needed. Support
audio/visual systems
for onsite and remote meeting environments. Educate end users on newly installed equipment and software. Follow established SLAs, KPIs, and best practices to meet service objectives. Maintain accurate documentation to support operational efficiency and reporting. Contribute to improving the
stability, reliability, and efficiency
of the computing environment. Required Qualifications
Proven experience providing
desktop or end-user IT support
in an enterprise environment. Strong troubleshooting skills across
Windows and macOS platforms . Experience with
Microsoft Office / O365
and collaboration tools such as
Microsoft Teams . Hands-on experience with
asset management and device tracking . Familiarity with
encryption tools
(e.g., BitLocker or similar). Experience working with
IT service desk or ticketing systems
(ITIL-aligned preferred). Excellent verbal and written communication skills. Strong
customer service orientation , including support for leadership and executive users. Ability to work onsite and in a fast-paced environment with shifting priorities. Preferred Qualifications
Experience with
device deployment tools
(e.g., Autopilot, MDT, or similar). Familiarity with
Dell hardware environments . Experience supporting
AV systems
and conferencing equipment. Bilingual skills are a plus. Ability to lift and move standard IT equipment as required Benefits
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
#J-18808-Ljbffr