Shoe Palace Corporation
Customer Service Rep - Corp | Morgan Hill
Shoe Palace Corporation, Morgan Hill, California, us, 95038
Customer Service Rep - Corp | Morgan Hill
Job Category: Customer Service
Requisition Number: CUSTO003174
Posted: January 8, 2026
Full-Time
Locations Showing 1 location
Corp 745 Jarvis Dr Morgan Hill, CA 95037, USA
Find your P A S S I O N, be a part of the SP FAMILY!
The Role Do you usually find yourself solving problems for others? How well do you handle working under pressure? Is customer service important to you? Perfect!
We are looking for a driven, self‑motivated, and organized individual to join our customer service team. Being part of our Customer Service team means you are energetic and quick; at SP we wear multiple hats, this person will not only be on the phone but also helping with shipments. The ideal candidate will act as a liaison between Shoe Palace and our customers. You will be the human element in our brand that makes a lasting impression.
Range: $19.00–$20.00
What a day at work may be like…
Effectively manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up
Keep records of customer interactions, process customer accounts, and file documents
Take the extra mile to engage customers
Run out to help fulfillment with shipping orders
About you…
High School Diploma or higher
Stellar memory, empathy, accuracy, and speed
Computer savvy
Ability to work under pressure. We are a leading retail company, we stay busy!
It would be great but completely necessary to have…
Experience working in a call center
What we bring to the table…
A dynamic team
An open mind for new ideas
Growth…growth and some more growth!
Desired Skills and Behaviors
Team Player : Works well as a member of a group
Enthusiastic : Shows intense and eager enjoyment and interest
Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
Dedicated : Devoted to a task or purpose with loyalty or integrity
Self‑Starter : Inspired to perform without outside help
Growth Opportunities : Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization
Education and Experience
High School Diploma or higher (minimum)
2+ years of Customer Service experience (preferred)
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Requisition Number: CUSTO003174
Posted: January 8, 2026
Full-Time
Locations Showing 1 location
Corp 745 Jarvis Dr Morgan Hill, CA 95037, USA
Find your P A S S I O N, be a part of the SP FAMILY!
The Role Do you usually find yourself solving problems for others? How well do you handle working under pressure? Is customer service important to you? Perfect!
We are looking for a driven, self‑motivated, and organized individual to join our customer service team. Being part of our Customer Service team means you are energetic and quick; at SP we wear multiple hats, this person will not only be on the phone but also helping with shipments. The ideal candidate will act as a liaison between Shoe Palace and our customers. You will be the human element in our brand that makes a lasting impression.
Range: $19.00–$20.00
What a day at work may be like…
Effectively manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up
Keep records of customer interactions, process customer accounts, and file documents
Take the extra mile to engage customers
Run out to help fulfillment with shipping orders
About you…
High School Diploma or higher
Stellar memory, empathy, accuracy, and speed
Computer savvy
Ability to work under pressure. We are a leading retail company, we stay busy!
It would be great but completely necessary to have…
Experience working in a call center
What we bring to the table…
A dynamic team
An open mind for new ideas
Growth…growth and some more growth!
Desired Skills and Behaviors
Team Player : Works well as a member of a group
Enthusiastic : Shows intense and eager enjoyment and interest
Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
Dedicated : Devoted to a task or purpose with loyalty or integrity
Self‑Starter : Inspired to perform without outside help
Growth Opportunities : Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization
Education and Experience
High School Diploma or higher (minimum)
2+ years of Customer Service experience (preferred)
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr