CompuCom
IT Field Service Technician (FST)
As a Field Service Technician, your role will include unparalleled technical support for our national home improvement retail client, allowing them to experience the best support available within the industry. The candidate shall be a self-starter, have exceptional customer service proficiencies and ability to use communication as an expansive tool to achieve an excellent customer experience. The candidate must conduct their efforts in a professional, businesslike manner and effectively communicate, as well as provide continuous quality in their daily task achievements. The candidate will be self‑motivated with excellent time management skills, and will complete projects ahead of schedule. They will support clients’ IT/Data problem tasks, provide prompt action, and deliver support and resolution for daily technical requirements. They will be consistent with documentation, tracking and monitoring issues, providing notes and feedback as well as make in‑field decisions for a positive result.
Performance Responsibilities
Exceptional Customer Service and relationship building competence
Travel within a radius of 25 to 100+ miles daily in a specific route
Understand AC/DC and backup power concepts
Excellent time management and reporting skill
Familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
Manage triage, troubleshooting and resolution to client scope on IT equipment
Occasionally works at heights of 20’ to 25’, lift equipment training provided
Document efforts, issues and resolutions, close cases/tickets daily
Experience desired in copper and fiber cabling and various terminating connectors
Proficient communicator with emotional intelligence insight for explaining IT terminologies at the client’s level of understanding
Insight to POS, PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment
Able to lift 25lbs
Preferred Experience and Certifications
One-year IT technical support experience
A+ CompTIA certification required
Net+ CompTIA certification is a plus
Qualifications CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
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Performance Responsibilities
Exceptional Customer Service and relationship building competence
Travel within a radius of 25 to 100+ miles daily in a specific route
Understand AC/DC and backup power concepts
Excellent time management and reporting skill
Familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
Manage triage, troubleshooting and resolution to client scope on IT equipment
Occasionally works at heights of 20’ to 25’, lift equipment training provided
Document efforts, issues and resolutions, close cases/tickets daily
Experience desired in copper and fiber cabling and various terminating connectors
Proficient communicator with emotional intelligence insight for explaining IT terminologies at the client’s level of understanding
Insight to POS, PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment
Able to lift 25lbs
Preferred Experience and Certifications
One-year IT technical support experience
A+ CompTIA certification required
Net+ CompTIA certification is a plus
Qualifications CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
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