Crete Mechanical Group
HVAC Service Operations Manager
Crete Mechanical Group, Winston Salem, North Carolina, United States, 27104
AC Corp is a Crete United company. As part of this nationwide network, we join an emerging leader in energy efficiency who is focused on making the places where we work, live, and play healthier. Together, we offer customers a multi‑service solution to address needs across HVAC, plumbing, electrical, network cabling, security, access control, and building automation. Trust Crete United and AC Corp to make every community better and built‑environment more sustainable.
Service Operations Manager Location: Winston‑Salem, NC
Department: Service
Responsibilities
Generate accurate quotes for service repairs, ensuring alignment with pricing guidelines.
Research and suggest cost‑effective alternatives for replacing outdated components while maintaining performance.
Revise and update quotes based on customer feedback to support repair and project sales.
Vendor and Cost Management
Compare pricing from multiple vendors to ensure competitive quotes.
Estimate labor requirements for repairs and allocate technicians to keep service quotes competitive.
Supervise and assess the performance of technicians, providing feedback and conducting evaluations.
Identify training needs and support the development of technical staff.
Schedule and assign tasks to ensure efficient coverage across the service team.
Quality & Equipment Oversight
Ensure service vehicles and tools are maintained in good condition.
Keep accurate calibration records for all testing equipment.
Scheduling & Project Coordination
Manage customer preventative maintenance (PM) and repair schedules.
Track and report on PM backlogs, ensuring proper allocation of technician hours.
Oversee billing audits, timesheet reviews, and job number accuracy.
Safety & Compliance
Ensure that all team members are up to date on safety training and protocols and provide the necessary personal protective equipment (PPE).
Manage the distribution of uniforms, ensuring technicians maintain a professional appearance.
Qualifications
Experience : Minimum of 5 years in a leadership position within a commercial or industrial service department.
Technical Expertise : Strong knowledge of electrical and HVAC systems; hands‑on experience is an advantage.
Skills : Excellent attention to detail, analytical abilities, and problem‑solving skills. Proficient in MS Office to include Outlook, Excel and Word.
Attributes : A proactive, customer‑focused attitude, with the ability to thrive under pressure and adapt to shifting priorities.
Communication : Strong verbal and written communication skills.
What We Offer
Supportive work environment
Eight paid holidays
Starting earning three weeks of vacation first year
Company‑paid life insurance, short and long‑term disability
401(k) match of 100% up to 4%
AC Corporation is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Service Operations Manager Location: Winston‑Salem, NC
Department: Service
Responsibilities
Generate accurate quotes for service repairs, ensuring alignment with pricing guidelines.
Research and suggest cost‑effective alternatives for replacing outdated components while maintaining performance.
Revise and update quotes based on customer feedback to support repair and project sales.
Vendor and Cost Management
Compare pricing from multiple vendors to ensure competitive quotes.
Estimate labor requirements for repairs and allocate technicians to keep service quotes competitive.
Supervise and assess the performance of technicians, providing feedback and conducting evaluations.
Identify training needs and support the development of technical staff.
Schedule and assign tasks to ensure efficient coverage across the service team.
Quality & Equipment Oversight
Ensure service vehicles and tools are maintained in good condition.
Keep accurate calibration records for all testing equipment.
Scheduling & Project Coordination
Manage customer preventative maintenance (PM) and repair schedules.
Track and report on PM backlogs, ensuring proper allocation of technician hours.
Oversee billing audits, timesheet reviews, and job number accuracy.
Safety & Compliance
Ensure that all team members are up to date on safety training and protocols and provide the necessary personal protective equipment (PPE).
Manage the distribution of uniforms, ensuring technicians maintain a professional appearance.
Qualifications
Experience : Minimum of 5 years in a leadership position within a commercial or industrial service department.
Technical Expertise : Strong knowledge of electrical and HVAC systems; hands‑on experience is an advantage.
Skills : Excellent attention to detail, analytical abilities, and problem‑solving skills. Proficient in MS Office to include Outlook, Excel and Word.
Attributes : A proactive, customer‑focused attitude, with the ability to thrive under pressure and adapt to shifting priorities.
Communication : Strong verbal and written communication skills.
What We Offer
Supportive work environment
Eight paid holidays
Starting earning three weeks of vacation first year
Company‑paid life insurance, short and long‑term disability
401(k) match of 100% up to 4%
AC Corporation is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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