Customer Service Analytics & Forecasting Lead

A leading waste management company seeks a Customer Service Workforce Analyst responsible for managing performance analytics, schedule adherence, and data insights. The role involves analyzing call volumes, creating dashboards, and supporting continuous improvement initiatives. Candidates should have 2-5 years of relevant experience, strong analytical skills, and proficiency with workforce management tools. This full-time position is based on-site in Agawam, Massachusetts, offering a family-oriented environment and excellent benefits. #J-18808-Ljbffr