Insight Global
Job Overview
Direct message the job poster from Insight Global
Qualifications
3-5 Years Experience providing software/hardware support, server, Cisco technology knowledge in a professional setting
Proficiency with troubleshooting/supporting MS Office suite of applications including MS Teams, Outlook and Windows OS
Prior experience assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti‑virus, incident/request management
Previous experience working in ServiceNow (a plus) ticketing system or similar
Proficient in backing users’ data, recovering data, and reimaging users’ devices both remotely and at users' desk
Strong customer communication and service skills
Knowledge of two factor authentication
Must be able to work independently in a fast pace high profile environment
Able to work onsite at location M‑F 8am – 5pm local time with flexibility to stay after 5pm if needed
Day to Day Responsibilities
This is a professional banking setting with a high‑touch and executive level user community. Requires great customer service skills and ability to configure, install, and test hardware components, hardware deployment replacements.
Manage hardware and software service‑related issues for end‑users to prevent escalation, working in the ServiceNow Ticketing System.
Providing cross‑divisional troubleshooting by updating and maintaining tickets.
Reimaging PCs, backing up and restoring user data.
Installing and validating correct software versions on devices and confirm functionality.
Troubleshoot end‑user machine functionality.
Documenting service events accurately in work orders and ticketing systems.
Location No travel required, support location is Phoenix, AZ
Employment Information
Seniority level: Not Applicable
Employment type: Contract
Job function: Information Technology, Customer Service, Analyst
Industries: Banking, Technology, Information and Media, Financial Services
Benefits
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr
Qualifications
3-5 Years Experience providing software/hardware support, server, Cisco technology knowledge in a professional setting
Proficiency with troubleshooting/supporting MS Office suite of applications including MS Teams, Outlook and Windows OS
Prior experience assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti‑virus, incident/request management
Previous experience working in ServiceNow (a plus) ticketing system or similar
Proficient in backing users’ data, recovering data, and reimaging users’ devices both remotely and at users' desk
Strong customer communication and service skills
Knowledge of two factor authentication
Must be able to work independently in a fast pace high profile environment
Able to work onsite at location M‑F 8am – 5pm local time with flexibility to stay after 5pm if needed
Day to Day Responsibilities
This is a professional banking setting with a high‑touch and executive level user community. Requires great customer service skills and ability to configure, install, and test hardware components, hardware deployment replacements.
Manage hardware and software service‑related issues for end‑users to prevent escalation, working in the ServiceNow Ticketing System.
Providing cross‑divisional troubleshooting by updating and maintaining tickets.
Reimaging PCs, backing up and restoring user data.
Installing and validating correct software versions on devices and confirm functionality.
Troubleshoot end‑user machine functionality.
Documenting service events accurately in work orders and ticketing systems.
Location No travel required, support location is Phoenix, AZ
Employment Information
Seniority level: Not Applicable
Employment type: Contract
Job function: Information Technology, Customer Service, Analyst
Industries: Banking, Technology, Information and Media, Financial Services
Benefits
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr